Front Office Supervisor – Luxury Hotel Experience

Hei Hotels Inc.; Chicago (IL); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Free lunch

Ventra transit benefit

Uniforms provided

401(k) with matching

Job summary

HEI Hotels and Resorts in Chicago is seeking a Front Office Associate to assist the Front Office Manager in delivering exceptional guest service, coordinating check-in/check-out, and ensuring adherence to brand standards and budget goals. You will train entry-level staff, monitor guest satisfaction, use PMS systems, and collaborate with sales to optimize occupancy.

The role requires a year of front desk experience and a professional appearance.

Qualifications

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience preferred.
• Proficient with PMS system and computer literacy a must.

Responsibilities

• Assist the Front Office Manager in managing Front Office operations to meet customer satisfaction.
• Ensure efficient guest registration, checkout, and guest service.
• Prepare forecasts and reports and assist in Rooms Division budget.
• Develop and implement controls for expense management.

Skills

Front desk experience

PMS system

Cash handling

Customer service

Organizational skills

Communication skills

Education

High School diploma or equivalent

Tools

PMS system

Job description

HEI Hotels and Resorts in Chicago is seeking a Front Office Associate to assist the Front Office Manager in delivering exceptional guest service, coordinating check-in/check-out, and ensuring adherence to brand standards and budget goals. You will train entry-level staff, monitor guest satisfaction, use PMS systems, and collaborate with sales to optimize occupancy.

The role requires a year of front desk experience and a professional appearance.