Director of Front Office & Guest Experience

White Lodging; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Day 1 Medical, Dental and Vision保险

Paid Parental Leave

Vacation/Paid Time Off (PTO) with accr

401(k) with company match

Complimentary wellness tools

Unlimited referral bonuses

Leadership development opportunities

Tuition reimbursement

Discounts on hotel rooms, dining, and…

Multiple hotels in each market = more…

Job summary

White Lodging in Indianapolis seeks a Director of Front Office to lead a multi-property guest service team from check-in to departure, driving key metrics and ensuring brand standards at JW Marriott Indianapolis.

You will mentor the front desk, PBX, Bell and Concierge teams, implement strategies to boost revenue and guest satisfaction, collaborate with other departments, and uphold exceptional service in a premium hotel environment.

Qualifications

• Front office leadership experience in a full-service hotel.
• Strong communication and problem-solving with focus on guest/associate satisfaction.
• Ability to lead teams while managing multiple priorities and using PMS/POS systems.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations to deliver seamless guest service.
• Develop and implement department strategies to improve financial performance and guest satisfaction.
• Lead front office leadership team with coaching and evaluations.
• Ensure adherence to policies, procedures, and brand standards.
• Collaborate with other departments to optimize guest experience.
• Monitor guest service scores and drive continuous improvement.

Skills

Front office leadership

Communication skills

Problem-solving

Team development

PMS & POS knowledge

Guest satisfaction focus

Tools

PMS

POS

Job description

White Lodging in Indianapolis seeks a Director of Front Office to lead a multi-property guest service team from check-in to departure, driving key metrics and ensuring brand standards at JW Marriott Indianapolis.

You will mentor the front desk, PBX, Bell and Concierge teams, implement strategies to boost revenue and guest satisfaction, collaborate with other departments, and uphold exceptional service in a premium hotel environment.