Director of Front Office

White Lodging; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Day 1 Medical, Dental and Vision保险

Paid Parental Leave

Vacation/Paid Time Off (PTO) with accr

401(k) with company match

Complimentary wellness tools

Unlimited referral bonuses

Leadership development opportunities

Tuition reimbursement

Discounts on hotel rooms, dining, and…

Multiple hotels in each market = more…

Job summary

White Lodging in Indianapolis seeks a Director of Front Office to lead a multi-property guest service team from check-in to departure, driving key metrics and ensuring brand standards at JW Marriott Indianapolis.

You will mentor the front desk, PBX, Bell and Concierge teams, implement strategies to boost revenue and guest satisfaction, collaborate with other departments, and uphold exceptional service in a premium hotel environment.

Qualifications

• Front office leadership experience in a full-service hotel.
• Strong communication and problem-solving with focus on guest/associate satisfaction.
• Ability to lead teams while managing multiple priorities and using PMS/POS systems.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations to deliver seamless guest service.
• Develop and implement department strategies to improve financial performance and guest satisfaction.
• Lead front office leadership team with coaching and evaluations.
• Ensure adherence to policies, procedures, and brand standards.
• Collaborate with other departments to optimize guest experience.
• Monitor guest service scores and drive continuous improvement.

Skills

Front office leadership

Communication skills

Problem-solving

Team development

PMS & POS knowledge

Guest satisfaction focus

Tools

PMS

POS

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As the Director of Front Office, you’ll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.

Description

Position Information

Location: JW Marriott Indianapolis

Summary:

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As the Director of Front Office, you’ll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.


• Develop and implement department strategies that improve financial performance and guest satisfaction.


• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.


• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.


• Collaborate with other departments to drive alignment and communication for an optimal guest experience.


• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

What You’ll Bring

• Previous front office leadership experience, preferably in a full-service hotel environment.


• Strong communication and problem-solving skills with a focus on guest and associate satisfaction.


• Ability to develop and motivate teams while managing multiple operational priorities.


• Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.


• Proven ability to drive performance results and uphold hospitality standards.

Other information:

What You Can Look Forward To

• Day 1 Medical, Dental and Vision insurance


• Paid Parental Leave


• Vacation/Paid Time Off (PTO) with rollover


• 401(k) with company match


• Complimentary wellness tools


• Unlimited referral bonuses


• Leadership development opportunities


• Tuition reimbursement


• Discounts on hotel rooms, dining, and other travel/entertainment experiences


• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.