Night Auditor: Guest Experience & Nightly Operations

White Lodging Services, Inc.; Indianapolis (IN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Time Off (PTO)

DailyPay option

Employee Assistance Program (EAP)

Tuition reimbursement

Discounts on hotel rooms

Job summary

White Lodging Services, Inc. seeks a Night Auditor at JW Marriott Indianapolis to warmly welcome guests and ensure a smooth, secure, and accurate night audit process. You will balance daily transactions, prepare reports, and maintain guest folios with high attention to confidentiality.

The role emphasizes strong communication, flexibility for nights and weekends, and teamwork with the front desk. Hospitality experience is helpful but not required.

Qualifications

• Experience in hospitality or front desk operations desirable.
• Strong communication and customer service skills.
• Ability to work nights/weekends/holidays as needed.

Responsibilities

• A Night Auditor will assist guests efficiently, courteously, and professionally in all front desk-related functions.
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
• Consistently follow all credit, cash-handling, and accounting procedures.
• Run various audits and reports, and record all revenues and statistics accurately.
• Read, analyze, interpret, and effectively explain items such as standard reports, guest folios, and emergency procedures.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Job description

White Lodging Services, Inc. seeks a Night Auditor at JW Marriott Indianapolis to warmly welcome guests and ensure a smooth, secure, and accurate night audit process. You will balance daily transactions, prepare reports, and maintain guest folios with high attention to confidentiality.

The role emphasizes strong communication, flexibility for nights and weekends, and teamwork with the front desk. Hospitality experience is helpful but not required.