Director of Field Service Sales and Operations

Brown Equipment Company BEC; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Brown Equipment Company seeks a senior leader to expand our Parts & Service Sales and Mobile Service teams across multiple states. You’ll build strong customer relationships, identify opportunities to grow aftermarket parts and service revenue, and help us scale these teams into new markets.

You’ll lead the teams that take our parts and service capabilities to customers, working closely with field staff, service centers and executives to deliver profitable growth and superior customer

Qualifications

• 7+ years in service sales or field service.
• Experience leading multi-location teams.
• Strong ERP/CRM interface and data-driven decisions.
• Heavy equipment/industrial background preferred.

Responsibilities

• Lead PSSRs and Mobile Service Technicians across multiple states.
• Drive profitable parts and service sales growth by helping teams identify opportunities and strengthen relationships.
• Spend time in the field with team members and customers.
• Expand PSSR coverage and Mobile Service capabilities into additional markets.
• Establish clear expectations, consistent sales processes and meaningful performance measures across territories.
• Develop and strengthen our Mobile Service model including coverage, response times, scheduling and customer communication.
• Ensure training, equipment and support for field technicians to succeed independently in the field.
• Maintain strong relationships with key customers and resolve escalations in field service or parts/service sales.
• Use revenue, margin and utilization data to spot opportunities and inform territory coverage and resource decisions.
• Partner with Service Center leadership and executive leadership to align growth opportunities with delivery capability.
• Identify process improvements for better customer experiences and collaboration.

Skills

Team leadership

Field service sales

Data-driven decisions

Customer relationships

Education

Bachelor's degree preferred

Tools

ERP systems

CRM systems

Job description

Know how to turn great customer relationships into growth? Keep reading.

Brown Equipment Company is growing, and we're looking for a leader who can help us expand the reach—and impact—of our Parts & Service Sales and Mobile Service teams across multiple states.

This is not a traditional service operations role. You won't be running our service centers or managing their day-to-day operations.

Instead, you'll lead our PSSRs and Mobile Service Technicians, build stronger customer relationships, identify opportunities to grow aftermarket parts and service revenue, and help us expand these teams into new markets.

If you know the heavy equipment business, understand what great field support looks like, and get energized by developing people, growing markets and creating opportunities—we should talk.

What You'll Do

You'll lead the teams that take BEC's parts and service capabilities directly to our customers—and you'll have the opportunity to help shape what that looks like as we grow.

• Lead, coach and develop our PSSRs and Mobile Service Technicians across multiple states and territories.
• Drive profitable parts and service sales growth by helping our PSSRs identify opportunities, strengthen relationships and become trusted resources for our customers.
• Spend time in the field with team members and customers—you'll know what's happening because you'll be there.
• Help expand our PSSR coverage and Mobile Service capabilities into additional markets.
• Establish clear expectations, consistent sales processes and meaningful performance measures across territories.
• Develop and strengthen our Mobile Service model, including coverage, response times, scheduling and customer communication.
• Make sure our Mobile Service Technicians have the training, equipment and support they need to succeed independently in the field.
• Maintain strong relationships with key customers and help resolve escalated field service or parts/service sales concerns.
• Use revenue, margin, utilization and other performance data to spot opportunities and make smart recommendations about territory coverage, staffing and resources.
• Partner closely with Service Center leadership, Equipment Consultants and executive leadership so that growth opportunities align with our ability to deliver for the customer.
• Look for ways to make us better—better processes, better customer experiences, better collaboration and better results.

Who We're Looking For

You may be a great fit if you:

• Have 7+ years of experience in service sales, field service, aftermarket or a related area.
• Have successfully led teams across multiple locations and/or states.
• Understand aftermarket parts and service and know how to uncover opportunities without turning every customer conversation into a sales pitch.
• Know how to coach people, set expectations and hold teams accountable while still building trust.
• Are comfortable using data and financial metrics to make decisions and drive profitable growth.
• Have experience in heavy equipment, construction, industrial or a related industry—strongly preferred.
• Are comfortable working with ERP and CRM systems.
• Don't need to be sitting in an office to feel productive.

A bachelor's degree is preferred, but we value relevant experience, too.

One More Thing: This Role Travels. A Lot.

This is a high-travel position—approximately 80%. This role is built around being where the action is—alongside your team, at BEC locations and in front of customers.

Why BEC?

We're growing—and we're not finished.

As our footprint expands, so does the opportunity to grow our aftermarket business, strengthen Mobile Service and expand our PSSR presence.

We're not looking for someone who wants to inherit a playbook and keep it running. We're looking for someone who wants to help write the next few chapters.

Bring your experience. Bring your ideas. Develop great people. Earn the trust of our customers. And help us build something even stronger.

Sound like your kind of challenge? Let's talk