Service Writer

Brown Equipment Company BEC; Lexington (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

Brown Equipment Company in Lexington, Kentucky seeks a Service Writer / Parts Coordinator to keep our service operations running smoothly. You will help customers, coordinate with mechanics, and manage parts to ensure timely repairs.

In this dual role, prepare service estimates, track work orders, and communicate timelines. The ideal candidate is organized, customer-focused, and comfortable juggling priorities in a fast-paced environment with NetSuite and ERP tools.

Qualifications

• Excellent customer service and communication skills are required.
• Strong organizational skills and attention to detail are essential.
• Ability to manage multiple tasks and changing priorities in a fast-paced environment.
• Experience with service writing, parts ordering, inventory, or related roles preferred.
• Familiarity with automotive/diesel/heavy equipment environments is a plus.

Responsibilities

• Serve as the main point of contact for customers needing service or repairs.
• Coordinate with mechanics and service leadership to schedule, track, and complete repair work.
• Prepare service estimates and communicate costs and timelines to customers.
• Manage service work orders from start to finish with accurate labor, parts, and repair documentation.
• Keep customers updated on repair progress and answer questions.

Skills

Customer service

Organizational skills

Multi-tasking

Communication skills

Team collaboration

Education

High school diploma or equivalent

Tools

NetSuite

ERP software

Job description

Join Our Team!

Are you organized, customer-focused, and someone who enjoys keeping things running smoothly? Brown Equipment Company (BEC) is looking for a Service Writer / Parts Coordinator to join our team!

Join Our Team!

Are you organized, customer-focused, and someone who enjoys keeping things running smoothly? Brown Equipment Company (BEC) is looking for a Service Writer / Parts Coordinator to join our team!

This is a dual role where you'll be an important part of our service operations — helping customers with equipment repairs, coordinating with our mechanics, ordering parts, and keeping service work moving efficiently.

If you enjoy working with people, solving problems, and juggling different priorities in a fast-paced environment, we'd love to hear from you!

What You'll Do

In this role, you'll help keep our service department organized, our technicians equipped with the parts they need, and our customers informed.

• Service Coordination & Customer Support


• Serve as the main point of contact for customers needing equipment service or repairs


• Coordinate with mechanics and service leadership to schedule, track, and complete repair work.


• Prepare service estimates and communicate repair recommendations, costs, and timelines to customers.


• Manage service work orders from start to finish, ensuring accurate documentation of labor, parts, and repairs.


• Keep customers updated on repair progress and answer questions throughout the service process.


• Prepare customer invoices and assist with warranty repair documentation.


• Parts Ordering & Coordination


• Identify and order parts needed for equipment maintenance and repairs.


• Work closely with mechanics and service leadership to ensure the correct parts are ordered and available when needed.


• Communicate with vendors regarding parts availability, pricing, and delivery timelines.


• Track parts orders, follow up on backorders, and help minimize service delays.


• Maintain accurate parts records and ensure parts are properly assigned to service work orders.


• Assist with parts inventory organization and accuracy.

What We're Looking For

We're looking for someone who enjoys helping customers, stays organized, and takes pride in getting things done right.

Our Ideal Candidate Will Have

• Strong customer service and communication skills


• Excellent organizational skills and attention to detail


• The ability to manage multiple tasks and changing priorities


• Strong computer skills and the ability to learn new software systems


• A positive attitude and willingness to work as part of a team


• Experience in service writing, parts ordering, inventory, or a related role preferred


• Familiarity with automotive, diesel, heavy equipment, or mechanical repair environments is a plus


• Experience with ERP systems, particularly NetSuite, is a plus


• A high school diploma or equivalent

Why Brown Equipment Company?

At BEC, we believe great service starts with great people. We're a team that takes pride in our work, supports one another, and works hard to deliver the best possible experience for our customers.

Our BEC Blue Values guide how we work every day. We believe in putting service first, holding ourselves accountable, continuously improving, finding solutions, giving grace, and celebrating wins — big and small.

We're looking for people who share those values and want to make a difference.

If you're looking for a role where you can stay busy, work with a great team, and play an important part in keeping our customers' equipment running, we'd love to hear from you!

Brown Equipment Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.