Field Service Sales & Growth Leader

Brown Equipment Company BEC; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Brown Equipment Company seeks a senior leader to expand our Parts & Service Sales and Mobile Service teams across multiple states. You’ll build strong customer relationships, identify opportunities to grow aftermarket parts and service revenue, and help us scale these teams into new markets.

You’ll lead the teams that take our parts and service capabilities to customers, working closely with field staff, service centers and executives to deliver profitable growth and superior customer

Qualifications

• 7+ years in service sales or field service.
• Experience leading multi-location teams.
• Strong ERP/CRM interface and data-driven decisions.
• Heavy equipment/industrial background preferred.

Responsibilities

• Lead PSSRs and Mobile Service Technicians across multiple states.
• Drive profitable parts and service sales growth by helping teams identify opportunities and strengthen relationships.
• Spend time in the field with team members and customers.
• Expand PSSR coverage and Mobile Service capabilities into additional markets.
• Establish clear expectations, consistent sales processes and meaningful performance measures across territories.
• Develop and strengthen our Mobile Service model including coverage, response times, scheduling and customer communication.
• Ensure training, equipment and support for field technicians to succeed independently in the field.
• Maintain strong relationships with key customers and resolve escalations in field service or parts/service sales.
• Use revenue, margin and utilization data to spot opportunities and inform territory coverage and resource decisions.
• Partner with Service Center leadership and executive leadership to align growth opportunities with delivery capability.
• Identify process improvements for better customer experiences and collaboration.

Skills

Team leadership

Field service sales

Data-driven decisions

Customer relationships

Education

Bachelor's degree preferred

Tools

ERP systems

CRM systems

Job description

Brown Equipment Company seeks a senior leader to expand our Parts & Service Sales and Mobile Service teams across multiple states. You’ll build strong customer relationships, identify opportunities to grow aftermarket parts and service revenue, and help us scale these teams into new markets.

You’ll lead the teams that take our parts and service capabilities to customers, working closely with field staff, service centers and executives to deliver profitable growth and superior customer