Service Writer

Brown Equipment Co.; Lexington (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Brown Equipment Company is seeking a Service Writer / Parts Coordinator to help keep our service department organized and our customers informed. In this dual role, you’ll coordinate with technicians, order parts, prepare estimates, and manage service work orders from start to finish.

You’ll need strong customer service, communication, and organizational skills, plus experience with ERP systems such as NetSuite.

Qualifications

• Strong customer service and communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to manage multiple tasks and changing priorities.

Responsibilities

• Coordinate service work orders from start to finish.
• Prepare service estimates and communicate costs and timelines to customers.
• Identify and order parts; track inventory and backorders.
• Keep customers updated on repair progress and answers questions.

Skills

Customer service

Communication

Organization

Multi-tasking

Team player

Education

High school diploma or equivalent

Tools

NetSuite

ERP systems

Job description

Service Writer

Join Our Team!

Are you organized, customer-focused, and someone who enjoys keeping things running smoothly? Brown Equipment Company (BEC) is looking for a Service Writer / Parts Coordinator to join our team!

This is a dual role where you'll be an important part of our service operations — helping customers with equipment repairs, coordinating with our mechanics, ordering parts, and keeping service work moving efficiently.

If you enjoy working with people, solving problems, and juggling different priorities in a fast-paced environment, we'd love to hear from you!

What You'll Do

In this role, you'll help keep our service department organized, our technicians equipped with the parts they need, and our customers informed.

• Service Coordination & Customer Support
• Serve as the main point of contact for customers needing equipment service or repairs
• Coordinate with mechanics and service leadership to schedule, track, and complete repair work.
• Prepare service estimates and communicate repair recommendations, costs, and timelines to customers.
• Manage service work orders from start to finish, ensuring accurate documentation of labor, parts, and repairs.
• Keep customers updated on repair progress and answer questions throughout the service process.
• Prepare customer invoices and assist with warranty repair documentation.
• Parts Ordering & Coordination
• Identify and order parts needed for equipment maintenance and repairs.
• Work closely with mechanics and service leadership to ensure the correct parts are ordered and available when needed.
• Communicate with vendors regarding parts availability, pricing, and delivery timelines.
• Track parts orders, follow up on backorders, and help minimize service delays.
• Maintain accurate parts records and ensure parts are properly assigned to service work orders.
• Assist with parts inventory organization and accuracy.

What We're Looking For

We're looking for someone who enjoys helping customers, stays organized, and takes pride in getting things done right.

Our ideal candidate will have:

• Strong customer service and communication skills
• Excellent organizational skills and attention to detail
• The ability to manage multiple tasks and changing priorities
• Strong computer skills and the ability to learn new software systems
• A positive attitude and willingness to work as part of a team
• Experience in service writing, parts ordering, inventory, or a related role preferred
• Familiarity with automotive, diesel, heavy equipment, or mechanical repair environments is a plus
• Experience with ERP systems, particularly NetSuite, is a plus
• A high school diploma or equivalent

Why Brown Equipment Company?

At BEC, we believe great service starts with great people. We're a team that takes pride in our work, supports one another, and works hard to deliver the best possible experience for our customers.

Our BEC Blue Values guide how we work every day. We believe in putting service first, holding ourselves accountable, continuously improving, finding solutions, giving grace, and celebrating wins — big and small.

We're looking for people who share those values and want to make a difference.

Brown Equipment Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.