Director of Engagement Product Management

Franchise World Headquarters, LLC; Miami (FL); In loco; USD 159.000 - 199.000; Tempo pieno

Vantaggi offerti da questo lavoro

Insurance Plans

Pension/401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Volunteering Time

And More...

Descrizione del lavoro

Subway is seeking a Director of Product Management, Engagement to define and execute the vision for Subway’s engagement ecosystem. You will lead a team of Product Managers, shape strategy, and drive outcomes across loyalty, rewards, and member experiences at scale.

This role collaborates with Marketing, CRM, Analytics, MarTech, Engineering, and Operations to Modernize loyalty capabilities, improve customer lifetime value and retention, and deliver measurable business impact across mobile, web,

Competenze

• 8+ years of product management experience in consumer digital products.
• 4+ years leading Product Managers and cross-functional teams.
• Experience with loyalty, rewards, membership, or retention-focused products preferred.
• Strong product strategy, experimentation, analytics, and stakeholder management skills.
• QSR, retail, hospitality, ecommerce, or consumer technology experience preferred.

Mansioni

• Own the loyalty product and program design vision, strategy, roadmap, and investment priorities.
• Lead Product Managers and develop a high-performing engagement product organization.
• Drive growth in acquisition, engagement, frequency, retention, redemption, and customer lifetime value.
• Partner with CRM, Marketing, and Analytics team to identify opportunities through segmentation and personalization.
• Own engagement experiences across mobile app, web, offers, rewards, account management, and restaurant touchpoints.
• Collaborate with Engineering and MarTech teams to modernize loyalty capabilities and platform infrastructure.
• Define success metrics and communicate performance, roadmap progress, and business outcomes to executive leadership.
• Partner with franchise, operations, and marketing stakeholders to ensure loyalty investments deliver measurable value.
• Manage strategic vendor and partner relationships supporting the loyalty ecosystem.

Conoscenze

Product strategy

Analytics

Stakeholder management

Experimentation

Cross-functional leadership

Loyalty/retention

Formazione

Bachelor's degree

MBA

Descrizione del lavoro

Subway is seeking a Director of Product Management, Engagement to define and execute the vision for Subway’s engagement ecosystem. You will lead a team of Product Managers, shape strategy, and drive outcomes across loyalty, rewards, and member experiences at scale.

This role collaborates with Marketing, CRM, Analytics, MarTech, Engineering, and Operations to Modernize loyalty capabilities, improve customer lifetime value and retention, and deliver measurable business impact across mobile, web,