Loyalty Program Lead: Growth & Impact

Subway; Miami (FL); On-site; USD 121,000 - 150,000; Full time

Benefits offered by this job

Pension/401K/RSP

Competitive Bonus

Tuition Reimbursement

Company Holidays

Volunteering time

Job summary

Subway is seeking a customer-centric leader to manage the North American loyalty portfolio, driving growth and engagement. You will coordinate marketing planning, vendor relationships, and cross-functional initiatives to deepen customer loyalty and improve program performance.

The role requires a Bachelor's degree and 5+ years in loyalty marketing/operations, with preference for restaurant/franchise experience.

Qualifications

• Bachelor’s degree or equivalent is required.
• 5+ years of experience in marketing and operations for nationally scaled loyalty programs.
• Restaurant and franchise experience are preferred.
• Strong project management and cross-functional leadership experience.
• Ability to influence and collaborate with internal partners and external vendors.

Responsibilities

• Manage day-to-day operations of the tiered loyalty program.
• Monitor the loyalty budget and invoices to stay in line with approvals.
• Collaborate with brand marketing, digital teams, and partners on communications and campaigns.
• Lead new initiatives and ensure on-time, on-budget delivery.

Skills

Project management

Cross-functional collaboration

Stakeholder management

Analytical thinking

Decision making

Education

Bachelor's degree

Job description

Subway is seeking a customer-centric leader to manage the North American loyalty portfolio, driving growth and engagement. You will coordinate marketing planning, vendor relationships, and cross-functional initiatives to deepen customer loyalty and improve program performance.

The role requires a Bachelor's degree and 5+ years in loyalty marketing/operations, with preference for restaurant/franchise experience.