Director, Product Management, Engagement

Franchise World Headquarters, LLC; Miami (FL); On-site; USD 159,000 - 199,000; Full time

Benefits offered by this job

Insurance Plans

Pension/401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Volunteering Time

And More...

Job summary

Subway is seeking a Director of Product Management, Engagement to define and execute the vision for Subway’s engagement ecosystem. You will lead a team of Product Managers, shape strategy, and drive outcomes across loyalty, rewards, and member experiences at scale.

This role collaborates with Marketing, CRM, Analytics, MarTech, Engineering, and Operations to Modernize loyalty capabilities, improve customer lifetime value and retention, and deliver measurable business impact across mobile, web,

Qualifications

• 8+ years of product management experience in consumer digital products.
• 4+ years leading Product Managers and cross-functional teams.
• Experience with loyalty, rewards, membership, or retention-focused products preferred.
• Strong product strategy, experimentation, analytics, and stakeholder management skills.
• QSR, retail, hospitality, ecommerce, or consumer technology experience preferred.

Responsibilities

• Own the loyalty product and program design vision, strategy, roadmap, and investment priorities.
• Lead Product Managers and develop a high-performing engagement product organization.
• Drive growth in acquisition, engagement, frequency, retention, redemption, and customer lifetime value.
• Partner with CRM, Marketing, and Analytics team to identify opportunities through segmentation and personalization.
• Own engagement experiences across mobile app, web, offers, rewards, account management, and restaurant touchpoints.
• Collaborate with Engineering and MarTech teams to modernize loyalty capabilities and platform infrastructure.
• Define success metrics and communicate performance, roadmap progress, and business outcomes to executive leadership.
• Partner with franchise, operations, and marketing stakeholders to ensure loyalty investments deliver measurable value.
• Manage strategic vendor and partner relationships supporting the loyalty ecosystem.

Skills

Product strategy

Analytics

Stakeholder management

Experimentation

Cross-functional leadership

Loyalty/retention

Education

Bachelor's degree

MBA

Job description

Director, Product Management, Engagement

Ready to build what's next with one of the world's most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building.

This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact.

You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisee around the world.

If you bring energy, accountability and a bias for action, you will fit right in.

We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day.

This is your chance to be part of what's next.

About the Role:

The Director, Product Management, Engagement is responsible for defining and executing the vision, strategy, roadmap, and business outcomes for Subway's engagement ecosystem. This role combines product leadership with business ownership and partners closely with Marketing, CRM, Analytics, MarTech, Engineering, Operations, and external partners.

Responsibilities include but not limited to:

• Own the loyalty product and program design vision, strategy, roadmap, and investment priorities.
• Lead Product Managers and develop a high-performing engagement product organization.
• Drive growth in acquisition, engagement, frequency, retention, redemption, and customer lifetime value.
• Partner with CRM, Marketing, and Analytics team to identify opportunities through segmentation and personalization.
• Own engagement experiences across mobile app, web, offers, rewards, account management, and restaurant touchpoints.
• Collaborate with Engineering and MarTech teams to modernize loyalty capabilities and platform infrastructure.
• Define success metrics and communicate performance, roadmap progress, and business outcomes to executive leadership.
• Partner with franchise, operations, and marketing stakeholders to ensure loyalty investments deliver measurable value.
• Manage strategic vendor and partner relationships supporting the loyalty ecosystem.

Qualifications, Competencies & Traits:

• Bachelor's degree required; MBA preferred.
• 8+ years of product management experience in consumer digital products.
• 4+ years leading Product Managers and cross-functional teams.
• Experience with loyalty, rewards, membership, or retention-focused products preferred.
• Strong product strategy, experimentation, analytics, and stakeholder management skills.
• QSR, retail, hospitality, ecommerce, or consumer technology experience preferred.

What Success Looks Like:

• Sustained growth in active members, engagement, and retention.
• Measurable improvements in customer lifetime value and frequency.
• Clear product vision algined to business objectives.
• Predictable roadmap execution and strong cross-functional partnership.
• A high performing product team operating with strong product discipline.

What do we offer?

• Insurance Plans (Medical, Life)
• Pension/401k/RSP (country specific)
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering Time
• And More...

Compensation:

The base pay range for this role is $158,900 - $198,600.

Pay within this range will be determined in good faith based on job-related factors, which may include skills, experience, education/training, location, and internal equity.