Director of Delivery Operations

North American Transportation Management Institute; Little Rock (AR); On-site; USD 70,000 - 100,000; Full time

Job summary

North American Transportation Management Institute in Little Rock, AR, is seeking an experienced Operations Leader to direct Delivery activities, oversee safety, budgeting, and regulatory compliance, and drive continuous improvement across routes and staff.

This role requires strong leadership, CDL knowledge, and the ability to coordinate with Sales and Marketing to resolve delivery issues and optimize backhaul and routing efficiency.

Qualifications

• Bachelor's degree.
• 7 years' related experience and/or training; or equivalent combination of education and related experience.
• Valid Class A Commercial Driver License meeting company standards.
• Complete a Sysco approved defensive driving program.
• HazMat and Doubles Certification.
• Valid Class A Commercial Driver License meeting Company standards preferred

Responsibilities

• Direct the daily work and safety of Delivery supervisors, routing personnel and other associates.
• Ensure management staff is effectively managing the day to day delivery activities, including but not limited to Delivery Associate adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service.
• Assure Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensure that electronic logs are kept current and accurate.
• Direct labor hours, travel, fuel, and consumable supplies within budget, maximizing time and cost efficiencies.
• Prepare work schedules including extra work days and shifts as needed.
• Oversee the proper selection, purchase, and utilization of company assets in support of the Delivery department.
• Coordinate required repairs with proper departments as necessary.
• Observe the effectiveness of daily routing activities to ensure all established KPI and Sales/customer satisfaction goals are met.
• Prepare budget, profit plans, and capital requests as required.
• Evaluate metrics and adjust activities to meet or exceed performance expectations.
• Suggest efficiency ideas, cost reduction measures and assist with the implementation of delivery changes.
• Monitor the utilization of delivery services by reviewing the coordination of backhaul functions and other routing/scheduling activities to increase the profitability of all delivery services.
• Communicate with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues.
• Visit customer locations and meet with customers to address issues and assess delivery difficulty.
• Establish the use and updating of productivity and routing software systems.
• Preserve associate relations through regular department or pre-shift meetings.
• maintain on-going interaction.
• Keep open communication channels with associates by answering questions and explaining policies and procedures.
• Monitor associate morale.
• Submit and respond to ideas to improve associate engagement and enablement.
• Interpret, train and consistently enforce company policies and procedures.
• Coordinate efforts with the Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections.
• Make recommendations for disciplinary action and/or behavior modification where required.
• Execute management functions of staff selection, development, discipline, performance reviews and/or terminations.
• Perform the duties of the associates supervised, and perform other related duties as needed (as qualified).

Skills

English proficiency

Regulatory knowledge

Budgeting

Leadership

Communication

Problem solving

Computer skills

Education

Bachelor's degree

Tools

Sysco technology software

Job description

North American Transportation Management Institute in Little Rock, AR, is seeking an experienced Operations Leader to direct Delivery activities, oversee safety, budgeting, and regulatory compliance, and drive continuous improvement across routes and staff.

This role requires strong leadership, CDL knowledge, and the ability to coordinate with Sales and Marketing to resolve delivery issues and optimize backhaul and routing efficiency.