Director of CS Ops & Growth Strategy

One Identity; Utah; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Career development opportunities

Health and wellness programs

Job summary

A leading security software provider is seeking a Director of Customer Success Operations to lead the operational strategy for their global team. This pivotal role focuses on enhancing customer experiences and ensuring maximum value from the company's offerings. Candidates should have over 8 years in Customer Success or Operations, with strong data analysis and communication skills. This full-time position is based in the United States.

Qualifications

• 8+ years of experience in Customer Success or Operations, with 3 years in leadership.
• Proven experience in scaling CS operations in SaaS environments.

Responsibilities

• Define and execute the Customer Success strategy.
• Develop KPIs and dashboards to track performance.
• Optimize processes across the customer lifecycle.

Skills

Customer Success leadership

Data analysis

Process optimization

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Gainsight

Excel

Job description

A leading security software provider is seeking a Director of Customer Success Operations to lead the operational strategy for their global team. This pivotal role focuses on enhancing customer experiences and ensuring maximum value from the company's offerings. Candidates should have over 8 years in Customer Success or Operations, with strong data analysis and communication skills. This full-time position is based in the United States.