Head of Service Operations & Customer Excellence

UptimeServices; United States; On-site; USD 140,000 - 248,200; Full time

Job summary

A growing software startup is seeking a Director of Service Operations to lead service delivery and enhance customer experiences. The role requires a minimum of 8 years in service operations, with strong operational expertise and a customer-first mindset. Candidates should have leadership experience, be data-driven, and hold a relevant degree. This is a full-time position based in the United States offering a competitive salary.

Qualifications

• 8+ years of experience in service operations or customer support.
• Experience managing tech-enabled medical and dental equipment.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced, high-growth environment.
• Familiarity with ITIL, Lean, or Six Sigma methodologies.

Responsibilities

• Develop and execute overall strategy for service operations.
• Lead and mentor managers and frontline teams.
• Provide operational oversight of service locations.
• Monitor KPIs and ensure high-quality service delivery.
• Collaborate with cross-functional teams on post-sale service.

Skills

Analytical skills

Leadership

Problem-solving

Communication

Team management

Education

Bachelor's degree in Business, Operations or related field

Tools

CRM systems

Reporting tools

Workflow automation platforms

Job description

A growing software startup is seeking a Director of Service Operations to lead service delivery and enhance customer experiences. The role requires a minimum of 8 years in service operations, with strong operational expertise and a customer-first mindset. Candidates should have leadership experience, be data-driven, and hold a relevant degree. This is a full-time position based in the United States offering a competitive salary.