Director of Customer Experience & Growth

CJS GLOBAL; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading service provider in the United States is seeking a Director of Customer Experience to ensure exceptional client satisfaction and retention. This role includes managing account relationships, overseeing service delivery, and implementing strategies for customer satisfaction. Candidates should have extensive experience in client relations and strong leadership skills, alongside a Bachelor's degree in a relevant field.

Qualifications

• 5+ years of experience in customer success or account management.
• Proven track record of maintaining client satisfaction and driving retention.
• Willingness to work flexible hours, including nights and weekends.

Responsibilities

• Act as the main point of contact for assigned accounts.
• Conduct daily inspections and quality walkthroughs.
• Design and implement strategies to enhance customer satisfaction.

Skills

Client relationship management

Problem-solving

Strong communication

Education

Bachelor’s degree in Business, Hospitality, or related field

Tools

CRM systems

Job description

A leading service provider in the United States is seeking a Director of Customer Experience to ensure exceptional client satisfaction and retention. This role includes managing account relationships, overseeing service delivery, and implementing strategies for customer satisfaction. Candidates should have extensive experience in client relations and strong leadership skills, alongside a Bachelor's degree in a relevant field.