Director of Client Success & Strategic Growth

SmartBill Corp; Columbus (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading technology company based in Columbus, Ohio, is seeking a Director of Client Success to transform its Client Services team. This role requires a strategic leader with over 10 years of experience in Client Success to develop a proactive culture focused on client outcomes and data-driven decision making. The ideal candidate will have a proven history of implementing effective metrics and building strong client relationships. Join us to lead initiatives aimed at enhancing client satisfaction and retention.

Qualifications

• 10+ years of experience leading Client Success, Customer Success or Account Management teams.
• Strong experience implementing metrics, KPIs, and data-driven performance management.
• Proven ability to build long-term client relationships at both operational and executive levels.

Responsibilities

• Lead, mentor, and develop the Client Success team.
• Develop and implement a Client Success strategy focused on retention and client satisfaction.
• Define and implement KPIs and success metrics to measure team performance.

Skills

Leadership

Client relationship management

Data-driven decision making

Client success strategy development

Job description

A leading technology company based in Columbus, Ohio, is seeking a Director of Client Success to transform its Client Services team. This role requires a strategic leader with over 10 years of experience in Client Success to develop a proactive culture focused on client outcomes and data-driven decision making. The ideal candidate will have a proven history of implementing effective metrics and building strong client relationships. Join us to lead initiatives aimed at enhancing client satisfaction and retention.