Senior Director, CS & Revenue Ops — Scale & Impact

Seismic; San Diego (CA); Hybrid; USD 162,700 - 280,700; Full time

Benefits offered by this job

Competitive salary

Incentive plan

Inclusive workplace culture

Job summary

A leading technology firm in San Diego is seeking a Senior Director of Customer Success Operations to drive strategic direction and operational excellence across the global Customer Success organization. The ideal candidate will have over 10 years of experience in Customer Success Operations within high-growth B2B SaaS environments, with a strong track record of scaling operations and improving net revenue retention. This pivotal role will partner with executive leaders to create efficiency and impact customer experiences through well-defined processes and analytics.

Qualifications

• 10+ years of experience in Customer Success Operations with senior leadership in high-growth B2B SaaS.
• Proven track record of scaling CS operations and driving measurable improvements in NRR and GRR.
• Exceptional analytical and strategic skills, with the ability to translate data into actionable insights.

Responsibilities

• Define and operationalize the global Customer Success operations strategy.
• Build and maintain the operating system for net revenue retention.
• Lead planning and forecasting for Customer Success, including headcount and capacity.

Skills

Customer Success Operations

Revenue Operations

Analytical acumen

Change leadership

Executive presence

Education

Bachelor’s degree

MBA or advanced degree

Tools

Salesforce

Gainsight

BI tools

Job description

A leading technology firm in San Diego is seeking a Senior Director of Customer Success Operations to drive strategic direction and operational excellence across the global Customer Success organization. The ideal candidate will have over 10 years of experience in Customer Success Operations within high-growth B2B SaaS environments, with a strong track record of scaling operations and improving net revenue retention. This pivotal role will partner with executive leaders to create efficiency and impact customer experiences through well-defined processes and analytics.