Director of Commercial Lines Operations (Remote)

Insurance Office of America; Denver (CO); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401K with employer match

Career growth opportunities

Work-life balance

Community service

Team environment

Job summary

Insurance Office of America seeks a Director, Commercial Lines to serve as a national subject matter expert and leader across agency operations, driving standardization and scalable processes. You will partner with divisional leadership to enhance service delivery, support M&A integration, and optimize EPIC workflows, tools, and performance reporting.

Ideal candidates have 5–7+ years of commercial lines leadership, an active P&C license, CPCU or CIC preferred, and a track record of influencing

Qualifications

• Active Property & Casualty license required.
• CPCU and/or CIC designation strongly preferred.
• 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency.
• Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization.
• Experience with workflow standardization, operational excellence, and continuous improvement initiatives.
• Experience conducting root cause analysis and implementing sustainable process improvements.
• Strong workforce planning, capacity modeling, and resource management experience.
• Experience supporting mergers, acquisitions, and operational integration initiatives.
• Applied EPIC experience strongly preferred.
• Excellent communication, stakeholder management, and change leadership skills.
• Proven ability to influence leaders and drive results in a highly matrixed organization.
• Strong analytical, strategic thinking, and problem-solving capabilities.

Responsibilities

• Develop and execute initiatives to strengthen Commercial Lines operations, service delivery, and organizational performance.
• Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes.
• Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization.
• Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness.
• Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements.
• Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth.
• Partner with operational and Managed Services teams to ensure efficient utilization of resources and alignment with organizational goals.
• Serve as a national Commercial P&C subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices.
• Support merger and acquisition initiatives through operational assessments, integration planning, workflow alignment, and process standardization.
• Build strong partnerships with producers, operations teams, and leadership to drive engagement and successful implementation of strategic initiatives.
• Promote effective utilization of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency.
• Utilize operational metrics, service measurements, and business intelligence to evaluate organizational effectiveness and identify opportunities for improvement.
• Lead operational transformation efforts by facilitating adoption of new processes and practices.

Skills

Leadership

Strategic thinking

Problem-solving

Stakeholder management

Change leadership

Communication

Education

CPCU or CIC designation

Tools

Property & Casualty License

EPIC experience

Job description

Insurance Office of America seeks a Director, Commercial Lines to serve as a national subject matter expert and leader across agency operations, driving standardization and scalable processes. You will partner with divisional leadership to enhance service delivery, support M&A integration, and optimize EPIC workflows, tools, and performance reporting.

Ideal candidates have 5–7+ years of commercial lines leadership, an active P&C license, CPCU or CIC preferred, and a track record of influencing