Director of Client Success & Campaign Growth

Publicis Media; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401k

Paid time off

Job summary

Influential is seeking a Director of Client Management to lead activation for Publicis Groupe clients, ensuring flawless delivery, strong client relationships, and growth opportunities across campaigns. You will coordinate with strategy, analytics, and media teams in a fast-paced environment, traveling as needed and mentoring junior staff.

The role emphasizes client satisfaction, operational excellence, and strategic collaboration to drive profitability and impact across major brand partnerships.

Qualifications

• 7–9 years of experience in client management, account management, or agency roles within media, marketing, or influencer ecosystems.
• Proven experience managing client accounts and cross-functional teams.
• Strong understanding of influencer marketing, branded content, and performance-driven campaigns.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to manage multiple priorities with attention to detail, resilience, and professionalism.

Responsibilities

• Partner with VP, Client Management and SVP, Client Management on day-to-day client and agency communications for assigned accounts, building trusted relationships.
• Maintain strong knowledge of assigned agencies and clients.
• Support and contribute to client reviews, QBRs, and milestone campaign presentations in partnership with VP, Client Management and SVP, Client Management.
• Identify and proactively address client challenges, escalating risks and issues to the Vice President as needed.
• Own campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives.
• Manage campaign timeline with precision, using appropriate tools and resources such as Monday.com, etc.
• Partner with Influential team members including strategy & analytics, performance media, creator, creative and other capabilities necessary for each campaign.
• Ensure consistent adoption of Influential client management processes, tools, and ways of working.
• Coordinate monthly billing reconciliation in partnership with VP and SVP.
• Support account growth, scope expansions, and renewal opportunities in partnership with VP and SVP.
• Support identification of incremental opportunities within existing accounts.
• Collaborate with Commercial Operations peers to support profitability tracking and financial health of assigned accounts.
• Manage campaign performance objectives across initiatives and ensure program goals are met or exceeded.
• Identify campaign optimization recommendations and present to clients in partnership with VP.
• Support client satisfaction by ensuring high-quality outputs, clear communication, and consistent follow-through.
• Lead and mentor Client Management junior team members including ADs, Managers, Specialists and Associates.
• Support team development in client correspondence, meeting composure, time management, and interpersonal skills.
• Attend Client Management Department meetings and cross-functional collaboration forums.
• Lead by example, professional appearance and presence including on camera in all meetings internal and external.
• Actively seek out at least 3 opportunities to educate and inform on influencer marketing trends, creator economy industry, and relevant client verticals.

Skills

Client management

Cross-functional leadership

Influencer marketing

Communication

Stakeholder management

Tools

Monday.com

Job description

Influential is seeking a Director of Client Management to lead activation for Publicis Groupe clients, ensuring flawless delivery, strong client relationships, and growth opportunities across campaigns. You will coordinate with strategy, analytics, and media teams in a fast-paced environment, traveling as needed and mentoring junior staff.

The role emphasizes client satisfaction, operational excellence, and strategic collaboration to drive profitability and impact across major brand partnerships.