Director, Client Management — Lead Campaigns & Growth

Influential; Chicago, Northern (IL, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Influential delivers influencer marketing at scale for Publicis Groupe clients and seeks a Director of Client Management to lead activation and client success. You will oversee day-to-day communications with clients and agencies, ensuring flawless campaign delivery and epic cross-functional coordination across strategy, analytics, media, and creative teams.

We require 7–9 years in client management or agency settings, strong communication and stakeholder management, and a drive to grow accounts

Qualifications

• 7-9 years of experience in client management, account management, or agency roles within media, marketing, or influencer ecosystems.
• Proven experience managing client accounts and cross-functional teams.
• Strong understanding of influencer marketing, branded content, and performance-driven campaigns.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to manage multiple priorities with attention to detail, resilience, and professionalism.

Responsibilities

• Partner with the VP, Client Management and SVP, Client Management on day-to-day client and agency communications for assigned accounts, building trusted relationships
• Maintain strong knowledge of assigned agencies and clients
• Support and contribute to client reviews, QBRs, and milestone campaign presentations in partnership with VP, Client Management and SVP, Client Management
• Identify and proactively address client challenges, escalating risks and issues to the Vice President as needed
• Own campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives
• Manage campaign timeline with precision, using appropriate tools and resources such as Monday.com, etc.
• Partner with Influential team members including strategy & analytics, performance media, creator, creative and other capabilities necessary for each campaign
• Ensure consistent adoption of Influential client management processes, tools, and ways of working
• Coordinate monthly billing reconciliation in partnership with VP and SVP
• Support account growth, scope expansions, and renewal opportunities in partnership with VP and SVP
• Support identification of incremental opportunities within existing accounts
• Collaborate with Commercial Operations peers to support profitability tracking and financial health of assigned accounts
• Manage campaign performance objectives across initiatives and ensure program goals are met or exceeded
• Identify campaign optimization recommendations and present to clients in partnership with VP
• Support client satisfaction by ensuring high-quality outputs, clear communication, and consistent follow-through
• Lead and mentor Client Management junior team members including ADs, Managers, Specialists and Associates
• Support team development in client correspondence, meeting composure, time management, and interpersonal skills
• Attend Client Management Department meetings and cross-functional collaboration forums
• Lead by example, professional appearance and presence including on camera in all meetings internal and external
• Actively seek out at least 3 opportunities to educate and inform on influencer marketing trends, creator economy industry, and relevant client verticals
• Participate in client and internal meetings as needed, including occasional travel

Skills

Client management

Agency experience

Influencer marketing

Cross-functional teamwork

Communication skills

Organization

Tools

Monday.com

Job description

Influential delivers influencer marketing at scale for Publicis Groupe clients and seeks a Director of Client Management to lead activation and client success. You will oversee day-to-day communications with clients and agencies, ensuring flawless campaign delivery and epic cross-functional coordination across strategy, analytics, media, and creative teams.

We require 7–9 years in client management or agency settings, strong communication and stakeholder management, and a drive to grow accounts