Director, Client Success & Campaign Delivery

Publicis Groupe ANZ; Chicago, Northern (IL, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Influential, working with Publicis Groupe clients, seeks a Director of Client Management to lead campaign activation and client satisfaction. This role requires coordinating with VP/SVP, driving delivery excellence, and expanding account opportunities across campaigns and teams.

The Director will oversee multi-stakeholder communications, ensure on-time delivery, and maintain strict adherence to Influential processes. Travel may be required to support campaigns.

Qualifications

• 7-9 years of experience in client management, account management, or agency roles within media, marketing, or influencer ecosystems.
• Proven experience managing client accounts and cross-functional teams.
• Strong understanding of influencer marketing, branded content, and performance-driven campaigns.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to manage multiple priorities with attention to detail, resilience, and professionalism.

Responsibilities

• Partner with the VP, Client Management and SVP, Client Management on day-to-day client and agency communications for assigned accounts, building trusted relationships.
• Maintain strong knowledge of assigned agencies and clients.
• Support and contribute to client reviews, QBRs, and milestone campaign presentations in partnership with VP, Client Management and SVP, Client Management.
• Identify and proactively address client challenges, escalating risks and issues to the Vice President as needed.
• Own campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives.
• Manage campaign timeline with precision, using appropriate tools and resources such as Monday.com, etc.
• Partner with Influential team members including strategy & analytics, performance media, creator, creative and other capabilities necessary for each campaign.
• Ensure consistent adoption of Influential client management processes, tools, and ways of working.
• Coordinate monthly billing reconciliation in partnership with VP and SVP.
• Support account growth, scope expansions, and renewal opportunities in partnership with VP and SVP.
• Support identification of incremental opportunities within existing accounts.
• Collaborate with Commercial Operations peers to support profitability tracking and financial health of assigned accounts.
• Manage campaign performance objectives across initiatives and ensure program goals are met or exceeded.
• Identify campaign optimization recommendations and present to clients in partnership with VP.
• Support client satisfaction by ensuring high-quality outputs, clear communication, and consistent follow-through.
• Lead and mentor Client Management junior team members including ADs, Managers, Specialists and Associates.
• Support team development in client correspondence, meeting composure, time management, and interpersonal skills.
• Attend Client Management Department meetings and cross-functional collaboration forums.
• Lead by example, professional appearance and presence including on camera in all meetings internal and external.
• Actively seek out at least 3 opportunities to educate and inform on influencer marketing trends, creator economy industry, and relevant client verticals.
• Participate in client and internal meetings as needed, including occasional travel.

Skills

Client relationship management

Project management

Communication skills

Stakeholder management

Attention to detail

Tools

Monday.com

Job description

Influential, working with Publicis Groupe clients, seeks a Director of Client Management to lead campaign activation and client satisfaction. This role requires coordinating with VP/SVP, driving delivery excellence, and expanding account opportunities across campaigns and teams.

The Director will oversee multi-stakeholder communications, ensure on-time delivery, and maintain strict adherence to Influential processes. Travel may be required to support campaigns.