Director of Client Strategy & Campaign Excellence

Publicis Groupe; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Influential is seeking a Director, Client Management to lead campaign activation for Publicis Groupe clients and to drive operational excellence across a fast-paced, matrixed environment.

You will partner with senior leadership to ensure flawless delivery, high client satisfaction, and opportunities for account expansion, while coordinating with strategy, analytics, and media teams. Travel may be required.

Qualifications

• 7-9 years of experience in client management, account management, or agency roles within media, marketing, or influencer ecosystems.
• Proven experience managing client accounts and cross-functional teams.
• Strong understanding of influencer marketing, branded content, and performance-driven campaigns.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to manage multiple priorities with attention to detail, resilience, and professionalism.

Responsibilities

• Partner with the VP, Client Management and SVP, Client Management on day-to-day client and agency communications for assigned accounts, building trusted relationships
• Maintain strong knowledge of assigned agencies and clients
• Support and contribute to client reviews, QBRs, and milestone campaign presentations in partnership with VP, Client Management and SVP, Client Management
• Identify and proactively address client challenges, escalating risks and issues to the Vice President as needed
• Own campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives
• Manage campaign timeline with precision, using appropriate tools and resources such as Monday.com, etc.
• Partner with Influential team members including strategy & analytics, performance media, creator, creative and other capabilities necessary for each campaign
• Ensure consistent adoption of Influential client management processes, tools, and ways of working
• Coordinate monthly billing reconciliation in partnership with VP and SVP
• Lead and mentor Client Management junior team members including ADs, Managers, Specialists and Associates
• Support team development in client correspondence, meeting composure, time management, and interpersonal skills
• Attend Client Management Department meetings and cross-functional collaboration forums
• Lead by example, professional appearance and presence including on camera in all meetings internal and external
• Actively seek out at least 3 opportunities to educate and inform on influencer marketing trends, creator economy industry, and relevant client verticals
• Participate in client and internal meetings as needed, including occasional travel

Skills

Client management

Cross-functional leadership

Influencer marketing

Communication

Organization & time management

Job description

Influential is seeking a Director, Client Management to lead campaign activation for Publicis Groupe clients and to drive operational excellence across a fast-paced, matrixed environment.

You will partner with senior leadership to ensure flawless delivery, high client satisfaction, and opportunities for account expansion, while coordinating with strategy, analytics, and media teams. Travel may be required.