Director, Client Management: Campaign Success & Growth

Influential; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Influential is seeking a Director of Client Management to lead campaign activation for Publicis Groupe clients. You will operationalize our workflows, ensure client satisfaction, and identify opportunities for account expansion.

Responsibilities include owning delivery, managing timelines, and coordinating with strategy, analytics, media, and creative teams. You’ll mentor junior staff and drive client success across multiple campaigns, with occasional travel.

Qualifications

• 7-9 years in client management or agency roles within media, marketing, or influencer ecosystems.
• Proven experience managing client accounts and cross-functional teams.
• Strong understanding of influencer marketing, branded content, and performance-driven campaigns.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to manage multiple priorities with attention to detail, resilience, and professionalism.

Responsibilities

• Own campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives.
• Manage campaign timeline with precision, using appropriate tools such as Monday.com, etc.
• Partner with Influential team members including strategy & analytics, performance media, creator, creative and other capabilities necessary for each campaign.
• Ensure consistent adoption of Influential client management processes, tools, and ways of working.
• Coordinate monthly billing reconciliation in partnership with VP and SVP.
• Lead and mentor Client Management junior team members including ADs, Managers, Specialists and Associates.
• Attend Client Management Department meetings and cross-functional collaboration forums.
• Lead by example, professional appearance and presence including on camera in all meetings internal and external.
• Actively seek out at least 3 opportunities to educate and inform on influencer marketing trends, creator economy industry, and relevant client verticals.

Skills

Client management

Account management

Influencer marketing

Stakeholder management

Communication

Organization

Tools

Monday.com

Job description

Influential is seeking a Director of Client Management to lead campaign activation for Publicis Groupe clients. You will operationalize our workflows, ensure client satisfaction, and identify opportunities for account expansion.

Responsibilities include owning delivery, managing timelines, and coordinating with strategy, analytics, media, and creative teams. You’ll mentor junior staff and drive client success across multiple campaigns, with occasional travel.