Director, Client Success & Campaign Growth

Publicis Groupe; Chicago, Northern (IL, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Publicis Groupe seeks a Director, Client Management to lead campaign activation for Influential’s clients. You’ll operationalize processes, ensure client satisfaction, and identify opportunities for growth in a fast-paced, matrixed environment.

You will manage delivery with cross-functional teams across strategy, analytics, performance media, creator, and creative capabilities, while partnering with VP/SVP levels and leading the client relationship.

Qualifications

• 7-9 years of experience in client management, account management, or agency roles within media, marketing, or influencer ecosystems.
• Proven experience managing client accounts and cross-functional teams.
• Strong understanding of influencer marketing, branded content, and performance-driven campaigns.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to manage multiple priorities with attention to detail, resilience, and professionalism.

Responsibilities

• Partner with VP, Client Management and SVP, Client Management on day-to-day client and agency communications for assigned accounts, building trusted relationships.
• Own campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives.
• Manage campaign timeline with precision, using tools such as Monday.com.
• Collaborate with strategy & analytics, performance media, creator, and creative teams for each campaign.
• Coordinate monthly billing reconciliation in partnership with VP and SVP.
• Support account growth, scope expansions, and renewal opportunities.

Skills

Client management

Account management

Influencer marketing

Communication

Stakeholder management

Project management

Tools

Monday.com

Job description

Publicis Groupe seeks a Director, Client Management to lead campaign activation for Influential’s clients. You’ll operationalize processes, ensure client satisfaction, and identify opportunities for growth in a fast-paced, matrixed environment.

You will manage delivery with cross-functional teams across strategy, analytics, performance media, creator, and creative capabilities, while partnering with VP/SVP levels and leading the client relationship.