Director of Applications Engineering & Customer Solutions

Woven; Austin (TX); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Stock options

Health, dental, vision, and retirement

HSA and FSA benefits

Job summary

CesiumAstro is seeking a Director of Applications Engineering to lead a customer-facing technical organization, ensuring customers can understand, integrate, deploy, and operate the company’s satellite comms products.

You will guide the team that interfaces between customers, Product, Engineering, and Business Development, owning the Voice of the Customer and translating feedback into actionable product needs.

Qualifications

• Bachelor's degree with 11–15 years of related experience in applications engineering, systems engineering, or product engineering.
• 5+ years of leadership or management experience leading technical teams.
• Experience directing customer integration and deployment of complex hardware and software systems.
• Demonstrated ability translating customer requirements and feedback into product requirements and documentation.

Responsibilities

• Build, lead, and mentor a high-performing customer-facing technical team with deep product knowledge.
• Establish Applications Engineering as the primary technical interface for customers deploying products.
• Ensure customers have guidance, documentation, tools, training, and support to integrate, test, and operate products.
• Capture customer needs and translate them into actionable input for Product and Engineering.
• Partner with Product leadership to identify recurring needs and usability gaps to influence roadmap and investment.

Skills

Leadership

Customer engagement

Systems engineering

Product engineering

Technical documentation

Cross-functional coordination

Troubleshooting

Communication

Education

Bachelor's degree in Electrical/Computer Engineering

Master's degree in related field

PhD in related field

Job description

CesiumAstro is seeking a Director of Applications Engineering to lead a customer-facing technical organization, ensuring customers can understand, integrate, deploy, and operate the company’s satellite comms products.

You will guide the team that interfaces between customers, Product, Engineering, and Business Development, owning the Voice of the Customer and translating feedback into actionable product needs.