Director of AI-Powered Sales & Services Products

Gartner; Arlington (VA); Hybrid; USD 120,000 - 167,000; Full time

Benefits offered by this job

Annual bonus

401k match

Stock purchase plan

Generous PTO

Job summary

Gartner seeks a Director, Product within the Global Sales & Services Technology (GSST) team to shape the future sales tool suite. The role focuses on AI-led transformation, account team collaboration, and delivering high-impact products throughout the client journey.

You will partner with IT and business leaders to translate requirements into innovative tech, drive adoption, and optimize the sales process for better client outcomes. This hybrid role is based in Arlington, VA, with a global scope.

Qualifications

• 12+ years of experience with mix across sales, business operations, technology or analytics; ideally 2+ years of sales experience and/or supporting Sales & Service processes.
• Team leadership experience, ideally managing teams of software product-service owners.
• Knowledge and experience with AI GTM and tools.
• Strong time management to prioritize critical activities.
• Ability to collaborate with and influence NCVI partners to drive partnerships and decisions.
• Knowledge of Sales processes, Customer 360, CRM systems (e.g., Salesforce) and sales performance metrics.
• Excellent problem-solving with ability to translate data into insights.
• Strong communication and presentation skills for technical and non-technical audiences.
• Experience with data visualization tools such as Power BI, Tableau or similar.

Responsibilities

• Take full ownership of the future roadmap, planning, development, and execution of products for Sales & Service.
• Partner with the technology team to improve product development lifecycle and ensure business requirements are met.
• Manage maintenance and enhancements of current product platforms and plan future vision.
• Understand processes, data, and systems supporting Sales, Services, and client interactions; prioritize work for maximum impact.
• Lead opportunities to evolve technology, tools and content to simplify user experience and improve collaboration.
• Highlight innovative tools/APIs in AI space to shape product direction.
• Establish partnerships with business unit leaders, IT, and vendors for requirements and implementations.
• Coordinate across stakeholders to ensure adoption and standardized best practices.
• Communicate plans and progress to senior leadership and drive strategic solutions.
• Serve as SME and representative for all owned products across the enterprise.
• Monitor KPIs and ROI to measure product impact.

Skills

Leadership experience

AI GTM

CRM knowledge

Sales processes

Data storytelling

Communication skills

Problem-solving

Stakeholder management

Cross-functional collaboration

Tools

Salesforce

Power BI

Tableau

CRM Analytics

Job description

Gartner seeks a Director, Product within the Global Sales & Services Technology (GSST) team to shape the future sales tool suite. The role focuses on AI-led transformation, account team collaboration, and delivering high-impact products throughout the client journey.

You will partner with IT and business leaders to translate requirements into innovative tech, drive adoption, and optimize the sales process for better client outcomes. This hybrid role is based in Arlington, VA, with a global scope.