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Ethos is seeking a results-driven leader to direct the agent training and development ecosystem, applying AI-driven insights to optimize call scripts and agent tools. You will partner with executive peers to refine strategies and coaching programs, ensuring scalable onboarding and remediation for a growing team.
The role emphasizes ownership, rigorous testing, and collaboration across disciplines to empower agents and accelerate performance at Ethos.
Ethos is seeking a results-driven leader to direct the agent training and development ecosystem, applying AI-driven insights to optimize call scripts and agent tools. You will partner with executive peers to refine strategies and coaching programs, ensuring scalable onboarding and remediation for a growing team.
The role emphasizes ownership, rigorous testing, and collaboration across disciplines to empower agents and accelerate performance at Ethos.