Director of Sales Development & Training

Ethos; United States; Remote; USD 140,000 - 223,000; Full time

Benefits offered by this job

Remote work option

Job summary

Ethos is seeking a senior sales enablement leader to architect the development system for next-gen Insurance Sales Agents. This role partners with sales and product to design training, coaching, and script strategy across multiple direct-to-consumer verticals.

You will own scripts, build AI-enabled enablement tools for real-time coaching, and develop a measured agent performance platform. The role includes onboarding programs, manager coaching, and cross-functional collaboration across product

Qualifications

• Experience building or scaling a sales training/enablement function.
• Experience in high-velocity, script-driven sales environments.
• Ability to form hypotheses, test, measure, and iterate on scripts.

Responsibilities

• Own scripts across verticals and collaborate with sales and product to evolve them.
• Build AI-enabled tools for real-time agent coaching.
• Develop agent performance tracking with AI transcription and script adherence.
• Run structured pilots and A/B script tests.
• Create onboarding curricula and ramp processes for agents; design coaching programs for managers.

Skills

AI Native builder

Sales enablement

Script strategy

Cross-functional collaboration

Ownership mindset

Tools

AI transcription analysis

Job description

Location: United States

About Ethos

Ethos (Nasdaq: $LIFE) is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About the role

Ethos is looking for an exceptional sales leader to architect the development system for the next generation of Insurance Sales Agents. This role will partner with sales leaders to develop Ethos’ training, coaching, and script strategy across multiple direct to consumer sales verticals at Ethos.

This role will partner with Sales and Product leaders to develop best in class sales strategies, test new concepts, and evolve how Ethos Agents engage with customers. The right candidate will have unparalleled sales acumen, the ability to translate that into dynamic sales training, and passion to develop a system to motivate Agents to excel at their role.

Success in this role will drive the improvement across the entire Direct to Consumer, improving customer experience, developing agents into top performers, and turning managers into real coaches, shaping how the entire sales org grows and improves over time.

What You'll Own

1. Sales Strategy and Script Ownership – This role will own the scripts and will work with sales leaders and product to develop, evolve, and improve sales scripts across every vertical.
2. AI-Powered Sales Enablement – Build AI tools that assist Agents real-time during calls, optimizing interactions to drive higher conversion rates.
3. AI Call insights –Partner with Sales Strategy and Operations team to develop a world class Agent performance tracking suite using AI transcription analysis and script adherence tools.
4. Testing & Experimentation – Run structured pilots and A/B script tests. Build and own the tools that measure script adherence and methodology compliance. Treat the script like a product – always being tested, always improving.
5. Agent Development – Build the onboarding curriculum and ramp process for new agents across all verticals. Own remedial training for underperforming reps and design coaching programs that take individually strong talent and systematically make them better.
6. Manager Development – Build the programs that make managers effective coaches, not just script enforcers. Help establish an “Ethos Management Philosophy” to develop the careers of our managers and supercharge our Sales organization.
7. Cross-Functional Influence – Partner directly with Product and sales leadership to shape what gets sold and how it's positioned. Bring the sales floor voice into product pricing conversations, and relay product changes back to the sales team effectively.

What Success Looks Like

1. Script iteration and testing produce a measurable, attributable lift in conversion
2. An AI-enabled call insights platform is live and adopted, giving leadership real-time visibility into agent performance and script adherence without relying on manual call review.
3. New agent ramp time and performance improves with a clear, repeatable curriculum
4. The training and enablement system with clear playbooks, tools, and processes
5. A structured and measurable manager coaching system that is running org-wide

Who You Are

1. AI Native builder looking to revolutionize the way Sales teams are developed and trained
2. You've built or scaled a sales training/enablement function before, ideally inside a high-velocity, script-driven, or regulated sales environment
3. You think like a scientist about scripts — you form a hypothesis, test it, measure the result, and iterate, rather than relying on gut feel or seniority to decide what changes.
4. You thrive in environments where you partner closely with sales leaders to shape and execute new strategies
5. You're energized by ownership, not just autonomy — you're comfortable making bold bets on scripts and strategy

#LI-Remote ##LI-EO1

The US national base salary range for this full-time position is $140K-223K. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.

You can find further details of our US benefits at https://www.ethoslife.com/careers/

Don't meet every single requirement? At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California CandidatePrivacy Notice.