Director of Admissions & Client Experience

Crossover; Thousand Oaks (CA); On-site; USD 180,000 - 220,000; Full time

Job summary

Alpha reimagines the school day around faster learning and real-world skills. This on-site, full-time role owns the campus enrollment journey for one campus, managing 20+ active families at various stages.

You will guide inquiries to onboarding, perform tours, and deliver admissions decisions with clarity and empathy. You will use HubSpot and SIS, leverage AI tools for prep, and report weekly on pipeline health, while building relationships with affluent families across multiple markets.

Qualifications

• 3+ years in a client-facing role with a buyer of $25,000+ per client.
• Own a client, admissions, or enrollment journey end-to-end.
• Manage 7+ client relationships concurrently in a CRM or tracking system.
• Have told a prospective client not to buy, enroll, or join because it was not the right fit.
• Have used AI tools in a client-facing workflow.
• Communicate concisely and professionally with executives and high-net-worth clients.
• Have led polished in-person tours, presentations, meetings, or hosted experiences for affluent families or high-profile visitors.
• Build a multi-touch relationship over 30+ days and stay engaged with families not ready to enroll.
• Own a measurable enrollment or high-value customer-acquisition target.
• Live in, or move within 60 days to, an open campus market listed in the job post.
• Willing to work on-site daily in the designated campus market.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Own the enrollment journey for every prospective family, from first inquiry through onboarding.
• Carry 20+ active families at once, answering inquiries promptly and reviewing applications daily.
• Lead campus tours, open houses, info sessions, and shadow days.
• Form the admit or decline recommendation and deliver the decision personally.
• Keep HubSpot and the SIS current after every interaction; report pipeline health weekly; use AI tools for prep and summaries.

Skills

Client-facing sales

Enrollment ownership

Relationship management

AI tools in workflow

In-person tours

High-net-worth clients

Effective communication

CRM experience

Market readiness

US work authorization

Tools

HubSpot

SIS

CRM

ChatGPT

Claude

Job description

Alpha reimagines the school day around faster learning and real-world skills. This on-site, full-time role owns the campus enrollment journey for one campus, managing 20+ active families at various stages.

You will guide inquiries to onboarding, perform tours, and deliver admissions decisions with clarity and empathy. You will use HubSpot and SIS, leverage AI tools for prep, and report weekly on pipeline health, while building relationships with affluent families across multiple markets.