Director of Account Growth & Renewal

UpGuard; Seattle (WA); Remote; USD 150,000 - 170,000; Full time

Benefits offered by this job

Lifestyle subsidy

WFH setup allowance

L&D allowance

Extra leave days

Parental leave 18 weeks

Personal leave

Fully remote

Top-spec hardware

Generative AI subsidies

Health insurance

Job summary

UpGuard is seeking a Manager of Account Management to lead a high-touch team focused on renewals, cross-sells, and upsells for strategic customers. You will collaborate with Sales, Marketing, and Product to ensure customer success and long-term retention.

Reporting to the Head of Customer Success, Americas, you will build scalable playbooks and forecast revenue while developing executive relationships with top accounts. A data-driven, customer-centric leader is essential.

Qualifications

• 2+ years of leadership experience managing Account Managers or similar post-sales teams with revenue retention focus.
• 3+ years in B2B SaaS as an individual contributor with renewals/cross-sells/upsells background.
• Experience using post-sales tech stacks (HubSpot, Gong) to coach teams.
• Ability to plan, monitor and optimize post-sale activities based on team performance and customer feedback.
• Demonstrated executive presence and ability to influence at all levels.
• Customer-centric mindset with focus on long-term relationships.

Responsibilities

• Build and lead a team of Account Managers focused on renewals, cross-sells, and upsells for high-touch customers.
• Scale, mentor, and develop a high-performing Account Management team.
• Accurately forecast monthly and quarterly revenue retention and expansion results.
• Drive strategy and build executive relationships for top accounts.
• Collaborate with Sales, Marketing, and Product to optimize results and customer engagement.
• Use data to assess team performance and drive improvements.
• Ensure adherence to post-sale processes and standards.
• Foster accountability and customer-first thinking within the team.
• Develop mentorship and career growth for high-performers.

Skills

Leadership

Account Management

Cross-functional collaboration

Data-driven decisions

Tools

HubSpot CRM

Gong

Job description

UpGuard is seeking a Manager of Account Management to lead a high-touch team focused on renewals, cross-sells, and upsells for strategic customers. You will collaborate with Sales, Marketing, and Product to ensure customer success and long-term retention.

Reporting to the Head of Customer Success, Americas, you will build scalable playbooks and forecast revenue while developing executive relationships with top accounts. A data-driven, customer-centric leader is essential.