Head of Account Management - Retention & Growth (Remote)

UpGuard; San Francisco (CA); A distancia; USD 150.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Lifestyle subsidy

WFH setup allowance

Learning & Development allowance

Annual leave + 2 extra UpGuardian days

Parental leave (18 weeks)

Personal Leave

Fully remote environment

Top-spec hardware

Generative AI tools subsidies

Health insurance

Descripción de la vacante

UpGuard is seeking a Manager of Account Management to lead a high‑touch post‑sales team. You will own renewals, cross‑sells, and upsells, forecast retention and expansion, and influence strategies across Sales, Marketing and Product to maximize customer value.

You will partner with senior stakeholders, coach a growing team, and drive long-term relationships with top accounts while maintaining UpGuard’s post-sale standards and a customer‑centric culture.

Formación

• 2+ years of leadership experience managing Account Managers or similar post-sales teams
• 3+ years in B2B SaaS as an individual contributor focusing on renewals, cross-sells, upsells
• Experience using Hubspot (CRM) and Gong (Revenue Intelligence) to coach your team
• Ability to plan, monitor, and optimize post-sale activities based on team performance and customer feedback
• Leadership with executive presence and a customer-centric mindset

Responsabilidades

• Build and lead a team of Account Managers focused on renewals, cross-sells, and upsells for high-touch customers
• Scale, mentor, and develop a high-performing Account Management team
• Accurately forecast monthly and quarterly revenue retention and expansion results
• Drive strategy and build executive relationships for top accounts
• Collaborate with cross-functional teams to optimize results and customer engagement
• Use data and metrics to assess team performance and implement improvement initiatives
• Ensure adherence to post-sale processes and standards
• Foster a culture of accountability and customer-first thinking
• Develop and execute customer retention strategies for long-term stability

Conocimientos

Leadership experience

Account Management

B2B SaaS

Hubspot CRM

Gong

Data-driven

Herramientas

Hubspot (CRM)

Gong

Descripción del empleo

UpGuard is seeking a Manager of Account Management to lead a high‑touch post‑sales team. You will own renewals, cross‑sells, and upsells, forecast retention and expansion, and influence strategies across Sales, Marketing and Product to maximize customer value.

You will partner with senior stakeholders, coach a growing team, and drive long-term relationships with top accounts while maintaining UpGuard’s post-sale standards and a customer‑centric culture.