Strategic Account Growth Manager

Jobicy; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Lifestyle subsidy

WFH setup allowance

Learning & Development allowance

Annual leave + extra days

Parental leave (18 weeks)

Personal leave

Fully remote environment

Top-spec hardware

Generative AI tools

Health insurance

Job summary

UpGuard is seeking a Manager of Account Management to lead a high-touch post-sales team focused on renewals, cross-sells, and upsells. You will partner with Sales, Marketing, and Product to drive retention and expansion across strategic accounts.

You will scale and mentor the team, forecast retention metrics, and develop customer-centric strategies while upholding UpGuard’s post-sale standards and processes.

Qualifications

• 2+ years of leadership experience managing Account Managers or similar post-sales teams with revenue retention/expansion
• 3+ years of experience in B2B SaaS as an individual contributor focusing on renewals, cross-sells, upsells
• Experience with post-sales tech stacks (Hubspot, Gong) to coach teams
• Ability to plan, monitor, and optimize post-sale activities based on data and feedback
• Strong problem-solver with collaborative mindset and executive presence
• Customer-centric mindset with emphasis on long-term relationships and teamwork

Responsibilities

• Build and lead a team of Account Managers focused on renewals, cross-sells, and upsells for high-touch customers
• Scale, mentor, and develop a high-performing Account Management team
• Accurately forecast monthly and quarterly revenue retention and expansion results
• Drive strategy and build executive relationships for top accounts
• Collaborate with Sales, Marketing, and Product to optimize customer engagement
• Use data to assess team performance and drive improvements
• Ensure adherence to post-sale processes and standards
• Foster accountability and customer-first culture within the team
• Align with leaders and contributors to support mentorship and career growth
• Develop and execute customer retention strategies for long-term stability

Skills

Leadership

Revenue retention

B2B SaaS

Forecasting

Hubspot

Gong

Cross-functional

Tools

Hubspot

Gong

Job description

UpGuard is seeking a Manager of Account Management to lead a high-touch post-sales team focused on renewals, cross-sells, and upsells. You will partner with Sales, Marketing, and Product to drive retention and expansion across strategic accounts.

You will scale and mentor the team, forecast retention metrics, and develop customer-centric strategies while upholding UpGuard’s post-sale standards and processes.