Senior Manager, High-Touch Account Management

UpGuard; New Orleans (LA); Remoto; USD 150.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly lifestyle subsidy

WFH setup allowance

$1500 USD annual Learning &Development

Annual leave: PTO + 2 UpGuardian days

18 weeks paid parental leave

Personal leave allowance

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Health insurance

Descrizione del lavoro

UpGuard is seeking a Manager of Account Management to lead renewals, cross-sells, and upsells for high-touch customers. You will forecast retention, build executive relationships, and collaborate with Sales, Marketing, and Product to ensure long-term success.

You will scale and mentor a high-performing team, drive data-informed decision making, and uphold post-sale standards while fostering a customer-first culture. This role is fully remote and location-flexible within our global team.

Competenze

• Minimum 2 years leading Account Managers or similar post-sales teams.
• At least 3 years in B2B SaaS as an individual contributor, focused on renewals, cross-sells, upsells.
• Experience using post-sales tech stacks such as Hubspot and Gong to coach your team.
• Ability to plan, monitor, and optimize post-sale activities based on performance data.
• A problem-solver who fosters collaboration across teams.
• Executive presence with ability to influence at all levels.
• Customer-centric mindset focused on long-term relationships.
• Goal-oriented, collaborative approach that thrives on teamwork.

Mansioni

• Build and lead a team of Account Managers focused on renewals, cross-sells, and upsells for high-touch customers.
• Scale, mentor, and develop a high-performing Account Management team.
• Accurately forecast monthly and quarterly revenue retention and expansion results.
• Drive strategy and build executive relationships for top accounts.
• Collaborate with cross-functional teams to optimize results and customer engagement.
• Use data to assess team performance and implement improvement initiatives.
• Ensure adherence to UpGuard’s post-sale processes and standards.
• Foster accountability and customer-first thinking within the team.
• Mentor team leaders and contributors to support career growth.
• Develop and execute customer retention strategies for long-term stability.

Conoscenze

Leadership

B2B SaaS

Forecasting

Strategic thinking

Strumenti

Hubspot

Gong

Descrizione del lavoro

UpGuard is seeking a Manager of Account Management to lead renewals, cross-sells, and upsells for high-touch customers. You will forecast retention, build executive relationships, and collaborate with Sales, Marketing, and Product to ensure long-term success.

You will scale and mentor a high-performing team, drive data-informed decision making, and uphold post-sale standards while fostering a customer-first culture. This role is fully remote and location-flexible within our global team.