Director, Account Management — SaaS Growth & Retention (Remote)

UpGuard; Austin (TX); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Lifestyle subsidy

WFH setup allowance

Learning & development

Annual leave

Parental leave

Personal leave

Fully remote

Top-spec hardware

Generative AI subsidy

Health insurance

Job summary

UpGuard is seeking a Manager of Account Management to lead a team focused on renewals, cross-sells, and upsells for our high-touch customers. Reporting to the Head of Customer Success, Americas, you will build strategies and mentor the team to achieve revenue retention and expansion goals.

Ideal candidates have at least 2 years leading post-sales teams and 3+ years in B2B SaaS, with hands-on experience using Hubspot and Gong to coach performance and forecast results.

Qualifications

• Leader with 2+ years managing Account Managers or similar
• 3+ years in B2B SaaS focusing on renewals, cross-sells, upsells
• Experience coaching teams using Hubspot (CRM) and Gong (Revenue Intelligence)

Responsibilities

• Build and lead a team of Account Managers focused on renewals, cross-sells, and upsells for high-touch customers
• Scale, mentor, and develop a high-performing Account Management team
• Forecast monthly and quarterly revenue retention and expansion results
• Drive strategy and build executive relationships for top accounts
• Collaborate with cross-functional teams to optimize results and engagement
• Use data to assess performance and implement improvements
• Ensure adherence to post-sale processes and standards
• Foster accountability and customer-first culture
• Support mentorship and career growth for high-performers
• Develop and execute customer retention strategies for long-term account stability

Skills

Leadership

Revenue retention

Forecasting

Cross-functional collaboration

Executive presence

Customer-centric mindset

Team mentorship

Problem-solving

Tools

Hubspot

Gong

Job description

UpGuard is seeking a Manager of Account Management to lead a team focused on renewals, cross-sells, and upsells for our high-touch customers. Reporting to the Head of Customer Success, Americas, you will build strategies and mentor the team to achieve revenue retention and expansion goals.

Ideal candidates have at least 2 years leading post-sales teams and 3+ years in B2B SaaS, with hands-on experience using Hubspot and Gong to coach performance and forecast results.