Senior Manager, Account Growth & Renewals

UpGuard; Washington (District of Columbia); À distance; USD 150 000 - 170 000; Plein temps

Avantages offerts par ce poste

Lifestyle subsidy

WFH setup allowance

Learning & Development allowance

Annual leave + UpGuardian days

Parental leave 18 weeks

Personal Leave

Fully remote environment

Top-spec hardware

Generative AI subsidy

Health Insurance

Résumé du poste

UpGuard is seeking a Manager of Account Management to lead renewals, cross-sells, and upsells for high-touch customers. You will scale and mentor the team, forecast retention, and build executive relationships with top accounts.

Work closely with Sales, Marketing and Product to optimize engagement. A customer-centric leader with a strong track record in post-sales growth will thrive in our remote-first environment.

Qualifications

• 2+ years of leadership experience managing Account Managers or similar post-sales teams with revenue retention focus.
• 3+ years of experience in B2B SaaS as an individual contributor, focused on renewals, cross-sells, upsells.
• Experience with post-sales tech stacks such as Hubspot (CRM) and Gong to coach your team.
• Ability to plan, monitor, and optimize post-sale activities based on team performance and customer feedback.
• Problem-solver who fosters collaboration across teams and has executive presence.
• Customer-centric mindset and a collaborative, results-driven approach.

Responsabilités

• Build and lead a team of Account Managers focused on renewals, cross-sells, and upsells for high-touch customers
• Scale, mentor, and develop a high-performing Account Management team
• Accurately forecast monthly and quarterly revenue retention and expansion results
• Drive strategy and build executive relationships for top accounts
• Collaborate with Sales, Marketing, Product to optimize results and customer engagement
• Use data and metrics to assess team performance and implement improvements
• Ensure adherence to UpGuard’s post-sale processes and standards
• Foster accountability and customer-first thinking within the team
• Develop alignment with leaders and contributors to support mentorship and growth
• Develop and execute customer retention strategies for long-term stability

Connaissances

Leadership experience

Revenue retention

B2B SaaS experience

Hubspot

Gong

Forecasting

Cross-functional collaboration

Executive presence

Customer-centric

Team coaching

Outils

Hubspot CRM

Gong Revenue Intelligence

Description du poste

UpGuard is seeking a Manager of Account Management to lead renewals, cross-sells, and upsells for high-touch customers. You will scale and mentor the team, forecast retention, and build executive relationships with top accounts.

Work closely with Sales, Marketing and Product to optimize engagement. A customer-centric leader with a strong track record in post-sales growth will thrive in our remote-first environment.