Remote Manager, Account Management — Revenue Growth

UpGuard; Baltimore (MD); A distancia; USD 150.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Lifestyle subsidy

WFH setup allowance

Learning allowance

PTO + extra leave

Parental leave

Remote-friendly

Top-spec hardware

Generative AI tools

Health insurance

Descripción de la vacante

UpGuard is seeking a Manager of Account Management to lead a high-touch post-sales team focused on renewals, cross-sells, and upsells. You will partner with Sales, Marketing and Product to maximize customer satisfaction and revenue retention.

You will build a scalable, data-driven function, mentoring Account Managers, forecasting retention, and developing strategies for top accounts while fostering an accountable, customer-centric culture.

Formación

• 2+ years of leadership experience managing Account Managers or similar post-sales teams
• 3+ years in B2B SaaS as an individual contributor, focused on renewals/cross-sells/upsells
• Experience using Hubspot (CRM) and Gong (Revenue Intelligence) to coach your team
• Ability to plan, monitor and optimize post-sale activities based on team performance and customer feedback
• A problem-solver who fosters collaboration across teams
• Executive presence with ability to influence at all levels
• Customer-centric mindset focused on long-term relationships
• Goal-oriented, collaborative approach with diverse perspectives

Responsabilidades

• Build and lead a team of Account Managers focused on renewals, cross-sells, and upsells for high-touch customers
• Scale, mentor, and develop a high-performing Account Management team
• Accurately forecast monthly and quarterly revenue retention and expansion results
• Drive strategy and build executive relationships for top accounts
• Collaborate with Sales, Marketing and Product to optimize results and engagement
• Use data to assess team performance and implement improvement initiatives
• Ensure adherence to post-sale processes and standards
• Foster a culture of accountability and customer-first thinking within the team
• Align with team leaders and contributors to support mentorship and career growth
• Develop and execute customer retention strategies for high stability

Conocimientos

Leadership

Revenue retention

B2B SaaS

Post-sale coaching

Executive presence

Customer-centric

Mentoring

Hubspot CRM

Herramientas

Hubspot CRM

Gong

Descripción del empleo

UpGuard is seeking a Manager of Account Management to lead a high-touch post-sales team focused on renewals, cross-sells, and upsells. You will partner with Sales, Marketing and Product to maximize customer satisfaction and revenue retention.

You will build a scalable, data-driven function, mentoring Account Managers, forecasting retention, and developing strategies for top accounts while fostering an accountable, customer-centric culture.