Senior Manager, Account Management & Growth

UpGuard; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Monthly Lifestyle subsidy

WFH setup allowance

Learning & Development allowance

Annual leave plus UpGuardian days

18 weeks parental leave

Personal Leave Allowance

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Health Insurance

Job summary

UpGuard is seeking a dynamic, self-motivated strategic thinker to join our leadership team as Manager of Account Management. This role reports to the Head of Customer Success, Americas and leads an account management function focused on renewals, cross-sells, and upsells for our high-touch customers.

You will forecast revenue retention, drive executive relationships for top accounts, and collaborate with Sales, Marketing, and Product to maximize customer success.

Qualifications

• Leadership experience managing Account Managers or similar post-sales teams.
• 3+ years in B2B SaaS focused on renewals, cross-sells, and upsells.
• Experience coaching teams using HubSpot and Gong.

Responsibilities

• Build and lead a team of Account Managers focused on renewals, cross-sells, and upsells for high-touch customers.
• Scale, mentor, and develop a high-performing Account Management team.
• Accurately forecast monthly and quarterly revenue retention and expansion results.
• Drive strategy and build executive relationships for top accounts.
• Collaborate with cross-functional teams to optimize results and customer engagement.
• Use data to assess team performance and implement improvement initiatives.
• Ensure adherence to post-sale processes and standards.
• Foster accountability and customer-first thinking within the team.
• Develop and execute retention strategies for long-term account stability.

Skills

Leadership

Revenue retention

Cross-sell/upsell

B2B SaaS

HubSpot

Gong

Executive presence

Tools

HubSpot (CRM)

Gong (Revenue Intelligence)

Job description

UpGuard is seeking a dynamic, self-motivated strategic thinker to join our leadership team as Manager of Account Management. This role reports to the Head of Customer Success, Americas and leads an account management function focused on renewals, cross-sells, and upsells for our high-touch customers.

You will forecast revenue retention, drive executive relationships for top accounts, and collaborate with Sales, Marketing, and Product to maximize customer success.