Head of Account Management & Retention

UpGuard; Pittsburgh (Allegheny County); À distance; USD 150 000 - 170 000; Plein temps

Avantages offerts par ce poste

Monthly lifestyle subsidy

WFH setup allowance

Annual L&D allowance

PTO + extra leave days

Parental leave

Fully remote environment

Generative AI subsidies

Health insurance

Résumé du poste

UpGuard is seeking a dynamic Manager of Account Management to join the Leadership team reporting to the Head of Customer Success, Americas. You will lead a high-touch account management function focused on renewals, cross-sells, and upsells for strategic customers.

Demonstrated leadership in a B2B SaaS environment, proficiency with HubSpot and Gong, and a track record of driving retention and expansion will be essential.

Qualifications

• 2+ years of leadership experience managing Account Managers or similar post-sales teams, with a proven track record in revenue retention and expansion.
• At least 3 years of experience in B2B SaaS as an individual contributor, ideally with renewals, cross-sells, upsells.
• Experience using post-sales tech stacks such as HubSpot and Gong to coach and guide your team.

Responsabilités

• Build and lead a team of Account Managers focused on renewals, cross-sells, and upsells for high-touch customers.
• Forecast monthly and quarterly revenue retention and expansion results.
• Drive strategy and build executive relationships for top accounts.
• Collaborate with Sales, Marketing, and Product to optimize results and engagement.
• Use data to assess team performance and implement improvements.
• Ensure adherence to post-sale processes and standards.

Connaissances

Leadership

Revenue retention

B2B SaaS

HubSpot

Gong

Cross-functional collaboration

Outils

HubSpot CRM

Gong Revenue Intelligence

Description du poste

UpGuard is seeking a dynamic Manager of Account Management to join the Leadership team reporting to the Head of Customer Success, Americas. You will lead a high-touch account management function focused on renewals, cross-sells, and upsells for strategic customers.

Demonstrated leadership in a B2B SaaS environment, proficiency with HubSpot and Gong, and a track record of driving retention and expansion will be essential.