Director, O2C Excellence & Billing Transformation

Club Car LLC; North Augusta (GA); On-site; USD 140,000 - 210,000; Full time

Job summary

Club Car LLC is seeking a Director of Billing & Order-to-Cash Excellence to transform and lead our end-to-end O2C process. You will own billing quality, invoice accuracy, and governance while collaborating with Sales, Customer Service, Operations, IT, and Finance to eliminate process breakdowns and improve working capital.

The role emphasizes transformation of O2C processes (60-70%) and Controller-related duties (30-40%), reporting to the Group Controller.

Qualifications

• 10+ years in finance, billing, O2C, or controllership roles.
• 5+ years leading teams and cross-functional transformation initiatives.
• Deep knowledge of Order-to-Cash processes, billing operations, accounts receivable, revenue recognition, and internal controls.
• Experience with ERP environments such as AS400, SAP, Oracle, JD Edwards, or similar.
• Strong analytical and process-improvement skills.

Responsibilities

• Own the end-to-end Order-to-Cash process from order entry through cash collection.
• Maintain and improve process maps, ownership matrices, and governance for the O2C cycle.
• Lead cross-functional initiatives to eliminate process gaps and transform O2C.
• Establish process accountability across Commercial, Operations, Customer Care, Logistics and Finance.
• Develop KPI dashboards for invoice accuracy, rebills, billing cycle times, DSO, and customer satisfaction.
• Lead billing governance and improve invoice accuracy and first-pass billing quality.
• Analyze recurring billing defects and implement corrective actions to reduce disputes.
• Partner with IT to automate billing workflows and exception management.
• Own enterprise-wide root cause analysis for credits, rebills, and customer deductions.
• Support month-end close and balance sheet governance related to AR and revenue.

Skills

O2C processes

Billing operations

Accounts receivable

Revenue cycle management

Internal controls

Lean Six Sigma

Automation / AI workflows

Education

Bachelor's degree in accounting, finance, business

CPA / CMA / MBA or equivalent (preferred)

Tools

AS400

SAP

Oracle

JD Edwards

Job description

Club Car LLC is seeking a Director of Billing & Order-to-Cash Excellence to transform and lead our end-to-end O2C process. You will own billing quality, invoice accuracy, and governance while collaborating with Sales, Customer Service, Operations, IT, and Finance to eliminate process breakdowns and improve working capital.

The role emphasizes transformation of O2C processes (60-70%) and Controller-related duties (30-40%), reporting to the Group Controller.