Director Billing & O2C Excellence

Club Car LLC; North Augusta (GA); On-site; USD 140,000 - 210,000; Full time

Job summary

Club Car LLC is seeking a Director of Billing & Order-to-Cash Excellence to transform and lead our end-to-end O2C process. You will own billing quality, invoice accuracy, and governance while collaborating with Sales, Customer Service, Operations, IT, and Finance to eliminate process breakdowns and improve working capital.

The role emphasizes transformation of O2C processes (60-70%) and Controller-related duties (30-40%), reporting to the Group Controller.

Qualifications

• 10+ years in finance, billing, O2C, or controllership roles.
• 5+ years leading teams and cross-functional transformation initiatives.
• Deep knowledge of Order-to-Cash processes, billing operations, accounts receivable, revenue recognition, and internal controls.
• Experience with ERP environments such as AS400, SAP, Oracle, JD Edwards, or similar.
• Strong analytical and process-improvement skills.

Responsibilities

• Own the end-to-end Order-to-Cash process from order entry through cash collection.
• Maintain and improve process maps, ownership matrices, and governance for the O2C cycle.
• Lead cross-functional initiatives to eliminate process gaps and transform O2C.
• Establish process accountability across Commercial, Operations, Customer Care, Logistics and Finance.
• Develop KPI dashboards for invoice accuracy, rebills, billing cycle times, DSO, and customer satisfaction.
• Lead billing governance and improve invoice accuracy and first-pass billing quality.
• Analyze recurring billing defects and implement corrective actions to reduce disputes.
• Partner with IT to automate billing workflows and exception management.
• Own enterprise-wide root cause analysis for credits, rebills, and customer deductions.
• Support month-end close and balance sheet governance related to AR and revenue.

Skills

O2C processes

Billing operations

Accounts receivable

Revenue cycle management

Internal controls

Lean Six Sigma

Automation / AI workflows

Education

Bachelor's degree in accounting, finance, business

CPA / CMA / MBA or equivalent (preferred)

Tools

AS400

SAP

Oracle

JD Edwards

Job description

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Full Time Finance Evans, GA, US

4 days ago Requisition ID: 2532

Club Car boasts a 60+ year history of industry-leading innovation and design, initially focused on golf cars and then expanding to commercial utility vehicles and personal-use transportation.

GENERAL JOB DESCRIPTION

The Director of Billing & Order-to-Cash Excellence is responsible for transforming and leading Club Car's end-to-end Order-to-Cash (O2C) process, with primary accountability for billing quality, invoice accuracy, credit/rebill reduction, process governance, and operational excellence across the revenue cycle.

This role serves as the business owner for the Order-to-Cash process, working cross-functionally with Sales, Customer Service, Operations, Supply Chain, IT, Finance, Pricing, and Treasury to identify and eliminate process breakdowns that create billing disputes, customer dissatisfaction, delayed collections, and working capital inefficiencies.

Approximately 60-70% of the role will focus on O2C process transformation, billing operations, dispute prevention, and continuous improvement. The remaining 30-40% will involve Controller-related responsibilities including internal controls, balance sheet account oversight, month-end close support, and financial compliance.

The position reports directly to the Group Controller.

Essential Job Functions:

Order-to-Cash Process Ownership

• Own the end-to-end Order-to-Cash process from order entry through cash collection.
• Maintain and continuously improve process maps, ownership matrices, and governance structures for the O2C cycle.
• Lead cross-functional initiatives to eliminate process gaps identified through QTC/O2C mapping exercises and Act as the business leader for Order-to-Cash transformation projects.
• Establish process accountability across Commercial, Operations, Customer Care, Logistics, and Finance functions.
• Develop KPI dashboards measuring: Invoice accuracy, Credit/rebill rates, Billing cycle times, Dispute resolution cycle times, DSO, Collection effectiveness, Customer satisfaction metrics.

Billing Operations Excellence

• Lead all billing governance and quality assurance activities and Drive improvement in invoice accuracy and first-pass billing quality.
• Analyze recurring billing defects and implement sustainable corrective actions, reducing customer disputes caused by: Pricing discrepancies, Master data issues, Shipping variances, Tax errors, Configuration mistakes, Commercial process breakdowns.
• Establish preventative controls to eliminate manual invoice corrections.
• Partner with IT to automate billing workflows and exception management.

Credit/Rebill Reduction Program Leadership

• Own enterprise-wide root cause analysis for credits, rebills, debit memos, and customer deductions.
• Develop ongoing reporting that quantifies: Credit activity by root cause, Customer trends, Product trends, Channel trends, Process owner accountability.
• Chair regular cross-functional reviews addressing systemic billing quality issues.
• Drive corrective actions with documented ownership and timelines.
• Close & Accounting Support:Support monthly close activities related to accounts receivable, revenue recognition, reserves, credits, rebates, and billing adjustments. Partner with Corporate Accounting to improve accuracy and timeliness of financial reporting.
• Balance Sheet Governance:Oversee reconciliation and analysis of: Accounts Receivable, Customer deductions, Rebate accruals, Chargeback reserves, Credit memo balances, Deferred revenue accounts.
• Internal Controls:Ensure SOX and internal control compliance within billing and receivables processes. Design and strengthen preventative and detective controls around: Order processing, pricing, billing, revenue recognition, cash applications. Partner with Internal Audit on process reviews and remediation efforts.

Leadership Responsibilities

• Lead and develop billing, receivables, and process excellence resources.
• Build a culture of ownership, accountability, and continuous improvement.
• Mentor team members in finance, operations, and process improvement methodologies.
• Champion automation, AI tools, analytics, and workflow optimization.

EDUCATION, EXPERIENCE & SKILLS

Education:

• Bachelor’s degree in accounting, Finance, Business, or related field.

Experience:

Required:

• 10+ years of progressive finance, billing, O2C, or controllership experience.
• 5+ years leading teams and cross-functional transformation initiatives.
• Deep knowledge of: Order-to-Cash processes, Billing operations, Accounts Receivable, Revenue cycle management, Internal controls.
• Experience with ERP environments such as AS400, SAP, Oracle, JD Edwards, or similar.
• Strong analytical and process improvement skills.

Preferred:

• CPA, CMA, MBA, or equivalent.
• Manufacturing or durable goods industry experience.
• Lean Six Sigma certification or related experience.
• Experience implementing automation or AI-enabled workflow solutions.
• Experience leading enterprise process redesign projects.

Club Car is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.