Director, Multistate Language Services & Patient Access

Advocate Health; Oak Brook (IL); Hybrid; USD 114,000 - 171,000; Full time

Benefits offered by this job

Hybrid work model

Educational Assistance Program

Paid Time Off

Retirement plan

Job summary

Advocate Health is seeking a Senior Leader to direct Language Services across multiple regions, ensuring alignment with enterprise goals and maintaining high quality and regulatory compliance. You will oversee manager development, partner with clinical leadership, and drive P&L accountability in a hybrid work setting.

The role requires a strategic thinker with strong cross-functional and community engagement skills, capable of expanding services and improving patient experience across regions.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 7+ years of language services or healthcare operations experience with 4 years of management experience.

Responsibilities

• Direct multi-region language services operations across assigned geographic areas (Illinois, Wisconsin, or North Carolina/Southeast).
• Develop and manage 3-4 managers through coaching, mentoring, performance management, and succession planning.
• Set strategic direction for regional language services operations aligned with enterprise goals and priorities.
• Drive enterprise initiatives including operational standardization, quality improvement, and service expansion.
• Oversee interpreter management and operational support across assigned regions.
• Lead functional enablement activities including service line integration and cross-functional partnership.
• Manage community engagement programs and partnerships within assigned geographic areas.
• Oversee safety event management and ensure compliance with patient safety protocols.
• Coordinate with Control Tower on teammate operations, interpreter scheduling, and service delivery.
• Drive quality standards, regulatory compliance, and patient experience across regional operations.
• Build strategic partnerships with clinical leadership, service line executives, and community organizations.
• Manage P&L accountability including budget development, business case justification, and contract negotiation.
• Ensure compliance with federal, state, and accreditationrequirementsincluding Joint Commission standards.
• Report enterprise-level results to AVP leadership including strategic initiative delivery and stakeholder satisfaction.
• Sponsor change programs and align stakeholders around transformation initiatives.
• Lead innovation initiatives and partnership development to advance language services capabilities.
• Develop andmaintaina talent pipeline through manager development and succession planning.

Skills

Strategic leadership

Multi-region operations

P&L accountability

Change leadership

Executive communication

Partnership development

Talent development

Education

Bachelor’s degree required

Master’s degree preferred

Job description

Advocate Health is seeking a Senior Leader to direct Language Services across multiple regions, ensuring alignment with enterprise goals and maintaining high quality and regulatory compliance. You will oversee manager development, partner with clinical leadership, and drive P&L accountability in a hybrid work setting.

The role requires a strategic thinker with strong cross-functional and community engagement skills, capable of expanding services and improving patient experience across regions.