Senior Director, Language Access & Interpreter Services

Advocate Health Care; Oak Brook (IL); Hybrid; USD 150,000 - 240,000; Full time

Job summary

Advocate Health Care in Oak Brook, IL seeks a senior leader to direct regional language services, oversee 3–4 managers, and align operations with enterprise priorities. This role emphasizes strategic direction, quality, safety, and patient experience across Illinois, Wisconsin, and the Southeast.

The ideal candidate will have 10+ years in healthcare leadership, multi-region operational experience, and a proven ability to build leadership bench strength, manage budgets and contracts, and drive

Qualifications

• Bachelor's degree required; Master's degree preferred.
• Healthcare leadership certification preferred.
• 10+ years in language services or healthcare operations with management experience.

Responsibilities

• Direct multi-region language services operations across assigned geographic areas (Illinois, Wisconsin, or North Carolina/Southeast).
• Develop and manage 3-4 managers through coaching, mentoring, performance management, and succession planning.
• Set strategic direction for regional language services operations aligned with enterprise goals and priorities.
• Drive enterprise initiatives including operational standardization, quality improvement, and service expansion.
• Oversee interpreter management and operational support across assigned regions.
• Lead functional enablement activities including service line integration and cross-functional partnership.
• Manage community engagement programs and partnerships within assigned geographic areas.
• Oversee safety event management and ensure compliance with patient safety protocols.
• Coordinate with Control Tower on teammate operations, interpreter scheduling, and service delivery.
• Drive quality standards, regulatory compliance, and patient experience across regional operations.
• Build strategic partnerships with clinical leadership, service line executives, and community organizations.
• Manage P&L accountability including budget development, business case justification, and contract negotiation.
• Ensure compliance with federal, state, and accreditation requirements including Joint Commission standards.
• Report enterprise-level results to AVP leadership including strategic initiative delivery and stakeholder satisfaction.
• Sponsor change programs and align stakeholders around transformation initiatives.
• Lead innovation initiatives and partnership development to advance language services capabilities.
• Develop and maintain a talent pipeline through manager development and succession planning.

Skills

Strategic leadership

P&L management

Executive communication

Stakeholder alignment

Change management

Multi-region operations

Education

Bachelor's degree

Master's degree preferred

Healthcare leadership certification preferred

Job description

Advocate Health Care in Oak Brook, IL seeks a senior leader to direct regional language services, oversee 3–4 managers, and align operations with enterprise priorities. This role emphasizes strategic direction, quality, safety, and patient experience across Illinois, Wisconsin, and the Southeast.

The ideal candidate will have 10+ years in healthcare leadership, multi-region operational experience, and a proven ability to build leadership bench strength, manage budgets and contracts, and drive