Director, Multi-Region Language Services & Access

Aurora Health Care; Milwaukee (WI); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Aurora Health Care is seeking a senior leader to direct Language Services across multiple regions, defining strategy, governance, and standardization of operations. You will coach managers, oversee interpreter teams, and ensure alignment with enterprise priorities and patient experience goals.

The role emphasizes P&L accountability, budget planning, and collaboration with clinical leadership to expand services and improve care delivery.

Qualifications

• Strategic leadership to develop managers and leadership pipelines.
• Enterprise-level language services and multi-region operations management.
• Experience with P&L, budgeting, and financial stewardship.

Responsibilities

• Direct multi-region language services operations across assigned areas.
• Develop and coach 3-4 managers through performance and succession planning.
• Set strategic direction aligned with enterprise goals.
• Drive quality standards and regulatory compliance across regions.
• Oversee interpreter management and service delivery; coordinate with Control Tower.
• Lead partnerships with clinical leadership and community organizations.
• Sponsor change programs and enterprise-wide innovation initiatives.

Skills

Strategic leadership

Multi-region operations

Executive communication

Partnership building

Change sponsorship

Language services

P&L management

Budgeting & ROI

Board reporting

Education

Bachelor's degree

Master's degree

Job description

Aurora Health Care is seeking a senior leader to direct Language Services across multiple regions, defining strategy, governance, and standardization of operations. You will coach managers, oversee interpreter teams, and ensure alignment with enterprise priorities and patient experience goals.

The role emphasizes P&L accountability, budget planning, and collaboration with clinical leadership to expand services and improve care delivery.