Director, Marketing Ops — Promotional Materials Lead (Hybrid)

Vertex Pharmaceuticals Incorporated; Boston (MA); Hybrid; USD 180,000 - 270,000; Full time

Benefits offered by this job

Hybrid work

On-site option

Job summary

Vertex Pharmaceuticals Incorporated seeks a strategic Director of Marketing Operations, Promotional Materials Management, to lead centralized review, approval, production, and lifecycle management of promotional materials across U.S. products.

You will optimize SOPs, governance, and cross-functional partnerships, directing five FTEs and two contractors to deliver compliant, scalable operations. The ideal candidate has 8–10 years in pharma with supervisory experience, a business or marketing

Qualifications

• Significant experience in marketing operations or commercial operations within biopharmaceutical/healthcare.
• Experience leading teams and operating models in a complex, matrixed environment.
• Deep understanding of promotional material review processes in regulated environments.
• Experience building and improving SOP-driven processes, workflows, and governance.
• Proven ability to lead continuous improvement and change management across people, process, and technology.
• Strong metrics, dashboards, and reporting to drive performance and decision-making.
• Excellent collaboration, communication, and stakeholder management skills.

Responsibilities

• Lead end-to-end operational model for promotional material review, approval, production, distribution, and lifecycle management across U.S. units.
• Operationalize the review committee SOP, governance, workflows, and standards.
• Drive continuous improvement across people, process, and platform to improve cycle time, quality, and transparency.
• Develop and track KPIs and reporting on operational health, throughput, compliance, and service performance.
• Oversee intake, routing, prioritization, tracking, and archival of materials through review processes.
• Build and scale marketing operations capabilities to support current and future growth.
• Lead, coach, and develop a team of five FTEs and two contractors.
• Establish clear roles, service expectations, and development priorities.

Skills

Marketing operations leadership

Promotional review

Cross-functional partnerships

Stakeholder management

Change management

Metrics & reporting

Team leadership

Education

Bachelor's degree in business, marketing or management

Job description

Vertex Pharmaceuticals Incorporated seeks a strategic Director of Marketing Operations, Promotional Materials Management, to lead centralized review, approval, production, and lifecycle management of promotional materials across U.S. products.

You will optimize SOPs, governance, and cross-functional partnerships, directing five FTEs and two contractors to deliver compliant, scalable operations. The ideal candidate has 8–10 years in pharma with supervisory experience, a business or marketing