Director, Marketing Operations

Vertex US Distribution; United States; Hybrid; USD 180,000 - 270,000; Full time

Benefits offered by this job

Annual bonus

Equity awards

Comprehensive benefits

Job summary

Vertex is seeking a Director of Marketing Operations, Promotional Materials Management, to lead the centralized materials operations across U.S. products and businesses.

You will own end-to-end material review, approval, production, distribution and lifecycle management, building scalable processes and high-performing teams. This role partners with Commercial, Legal, Regulatory, Medical and Compliance, manages a team of five FTEs plus two contractors, and drives improvements in cycle time,

Qualifications

• Bachelor's degree in business, marketing, or a related discipline.
• 8–10 years of Pharmaceutical industry experience.
• 3 years of supervisory/management experience.
• Experience building scalable processes and cross-functional partnerships.
• Strong collaboration and communication skills.
• Awareness of AI, automation, and industry trends.

Responsibilities

• Lead end-to-end operational model for promotional material review, approval, production, distribution, and lifecycle management.
• Operationalize, maintain, and enhance review committee SOP, governance, workflows, and standards.
• Drive continuous improvement across people, process, and platform to improve cycle time, quality, transparency, and stakeholder experience.
• Develop and track KPIs, metrics, and reporting to assess operational health, throughput, compliance, and service performance.
• Oversee intake, routing, prioritization, tracking, and archival of promotional materials through the review process.
• Build and scale marketing operations capabilities to support current needs and future growth.
• Lead, coach, and develop a team of five FTEs and two contractors providing coordinator services and operational support.
• Establish roles, service expectations, and development priorities to ensure high-quality execution and strong partnership with the business.
• Partner with Commercial, Legal, Regulatory, Medical, Compliance, and other stakeholders to drive alignment and decision-making.
• Recommend and implement strategies to reduce barriers, streamline workflows, and maintain compliance.
• Support launch planning and execution by owning timelines, processes, and readiness activities for promotional materials.
• Establish and manage relationships with external agencies and vendors involved in the review process; drive best practices, performance, and cost efficiency.
• Oversee processes and systems supporting distribution of promotional materials to the field; monitor inventory and management.
• Lead through change, creating clarity, engagement, and accountability in a dynamic environment.

Skills

Marketing operations

Promotional materials management

Cross-functional leadership

Change management

Metrics & reporting

Stakeholder management

Regulated environment knowledge

Education

Bachelor's degree in business/marketing/management

Job description

Job Description General Summary

The Director, Marketing Operations, Promotional Materials Management will lead Vertex’s centralized promotional materials operations function across all U.S. products and businesses. This role is responsible for the end-to-end operational management of promotional material review, approval, production, distribution, and lifecycle management, ensuring efficient, scalable, and compliant execution. This leader will operationalize and continuously improve the review committee SOP, strengthen review committee practices across the organization, and drive measurable improvement across people, process, and platform. The role will also oversee coordinator services, including a team of five FTEs, and serve as a key partner to Commercial, Legal, Regulatory, Medical, Compliance, and external agencies. The ideal candidate brings strong marketing operations leadership, deep understanding of promotional review in a regulated environment, and a proven ability to build scalable processes, high-performing teams, and effective cross-functional partnerships.

Key Duties and Responsibilities

• Lead the end-to-end operational model for promotional material review, approval, production, distribution, and lifecycle management across all U.S. business units.
• Operationalize, maintain, and enhance the review committee SOP, governance, workflows, and standards.
• Drive continuous improvement initiatives across people, process, and platform to improve cycle time, quality, transparency, and stakeholder experience.
• Develop and track key performance indicators, metrics, and reporting to assess operational health, throughput, compliance, and service performance.
• Oversee intake, routing, prioritization, tracking, and archival of promotional materials through the review process.
• Build and scale marketing operations capabilities that support current business needs and future organizational growth.
• Lead, coach, and develop a team of five FTEs and two contractors providing coordinator services and operational support.
• Establish clear roles, service expectations, and development priorities to ensure high-quality execution and strong partnership with the business.
• Partner closely with Commercial, Legal, Regulatory, Medical, Compliance, and other stakeholders to drive role clarity, alignment, and effective decision‑making.
• Recommend and implement strategies that reduce barriers, streamline workflows, and support timely response to market needs while maintaining compliance.
• Support launch planning and execution by owning marketing operations timelines, processes, and readiness activities related to promotional materials.
• Establish and manage relationships with external agencies and vendors involved in the review committee process; drive best practices, performance, and cost efficiency.
• Oversee processes and systems supporting distribution of promotional materials to the field, including inventory tracking, monitoring, and management.
• Lead through change effectively, creating clarity, engagement, and accountability in a dynamic environment.

Knowledge and Skills

• Significant experience in marketing operations, commercial operations, promotional review, or related functions within the biopharmaceutical, pharmaceutical, or healthcare industry
• Demonstrated experience leading teams and operational service models in a complex, matrixed environment
• Deep understanding of promotional material review processes and cross-functional review committee operations in a regulated environment
• Experience building, implementing, and improving SOP-driven processes, workflows, and governance models
• Proven ability to lead continuous improvement and change management initiatives across people, process, and technology
• Strong experience developing metrics, dashboards, and reporting to drive operational performance and decision-making
• Excellent collaboration, communication, and stakeholder management skills

Education and Experience

• Bachelor's degree in business, marketing or management, or relevant discipline
• Typically requires 8-10 years related experience in the Pharmaceutical industry and 3 years of supervisory/management experience, or the equivalent combination of education and experience
• At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.

Pay Range

$180,000 - $270,000

Disclosure Statement: The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job‑related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market‑leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations.

Benefits:

• From medical, dental and vision benefits to generous paid time off (including a week‑long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation

Hybrid-Eligible Or On‑Site Eligible

Flex Eligibility Status

In this Hybrid-Eligible role, you can choose to be designated as:1. Hybrid: work remotely up to two days per week; or2. On‑Site: work five days per week on‑site with ad hoc flexibility.Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [e-mail].

Help Us Achieve Our Mission Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases and conditions. The company has approved therapies for cystic fibrosis, sickle cell disease, transfusion‑dependent beta thalassemia, acute pain and acromegaly, and it continues to advance clinical and research programs in these areas. Vertex also has a robust clinical pipeline of investigational therapies across a range of modalities in other serious diseases where it has deep insight into causal human biology, including IgA nephropathy, neuropathic pain, APOL1-mediated kidney disease, primary membranous nephropathy, congenital adrenal hyperplasia, ACTH-dependent Cushing's syndrome, autosomal dominant polycystic kidney disease, type 1 diabetes, generalized myasthenia gravis, and myotonic dystrophy type 1. Vertex was founded in 1989 and has its global headquarters in Boston, with international headquarters in London. Additionally, the company has research and development sites and commercial offices in North America, Europe, Australia, Latin America and the Middle East. Vertex is consistently recognized as one of the industry's top places to work, including 16 consecutive years on Science magazine's Top Employers list and one of Fortune’s 100 Best Companies to Work For. For company updates and to learn more about Vertex's history of innovation, visit www.vrtx.com or follow us on LinkedIn, Facebook, Instagram, YouTube, and X

We believe our culture is one of Vertex’s greatest strengths and a key enabler of our ability to deliver transformative medicines for patients who need them. Rooted in innovation, purpose and collaboration, our culture empowers people to take smart risks, challenge conventional thinking and do their best work. The diversity of our people is central to that culture. By bringing together individuals with different backgrounds, experiences and perspectives, we foster an environment where new ideas thrive, better decisions are made and breakthrough innovation is possible. We are committed to creating a workplace where everyone feels valued, included and connected to our shared mission, because we know that our unique culture and the collective strength of our people are what set Vertex apart.