Director, Marketing Operations

Vertex Pharmaceuticals Incorporated

Boston (MA)

Hybrid

USD 180,000 - 270,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Hybrid work

On-site option

Job summary

Vertex Pharmaceuticals Incorporated seeks a strategic Director of Marketing Operations, Promotional Materials Management, to lead centralized review, approval, production, and lifecycle management of promotional materials across U.S. products.

You will optimize SOPs, governance, and cross-functional partnerships, directing five FTEs and two contractors to deliver compliant, scalable operations. The ideal candidate has 8–10 years in pharma with supervisory experience, a business or marketing

Qualifications

Significant experience in marketing operations or commercial operations within biopharmaceutical/healthcare.
Experience leading teams and operating models in a complex, matrixed environment.
Deep understanding of promotional material review processes in regulated environments.
Experience building and improving SOP-driven processes, workflows, and governance.
Proven ability to lead continuous improvement and change management across people, process, and technology.
Strong metrics, dashboards, and reporting to drive performance and decision-making.
Excellent collaboration, communication, and stakeholder management skills.

Responsibilities

Lead end-to-end operational model for promotional material review, approval, production, distribution, and lifecycle management across U.S. units.
Operationalize the review committee SOP, governance, workflows, and standards.
Drive continuous improvement across people, process, and platform to improve cycle time, quality, and transparency.
Develop and track KPIs and reporting on operational health, throughput, compliance, and service performance.
Oversee intake, routing, prioritization, tracking, and archival of materials through review processes.
Build and scale marketing operations capabilities to support current and future growth.
Lead, coach, and develop a team of five FTEs and two contractors.
Establish clear roles, service expectations, and development priorities.

Skills

Marketing operations leadership

Promotional review

Cross-functional partnerships

Stakeholder management

Change management

Metrics & reporting

Team leadership

Education

Bachelor's degree in business, marketing or management

Job description

The Director, Marketing Operations, Promotional Materials Management will lead Vertex's centralized promotional materials operations function across all U.S. products and businesses. This role is responsible for the end-to-end operational management of promotional material review, approval, production, distribution, and lifecycle management, ensuring efficient, scalable, and compliant execution.

This leader will operationalize and continuously improve the review committee SOP, strengthen review committee practices across the organization, and drive measurable improvement across people, process, and platform. The role will also oversee coordinator services, including a team of five FTEs, and serve as a key partner to Commercial, Legal, Regulatory, Medical, Compliance, and external agencies.

The ideal candidate brings strong marketing operations leadership, deep understanding of promotional review in a regulated environment, and a proven ability to build scalable processes, high-performing teams, and effective cross-functional partnerships.

Key Duties and Responsibilities:

Lead the end-to-end operational model for promotional material review, approval, production, distribution, and lifecycle management across all U.S. business units.
Operationalize, maintain, and enhance the review committee SOP, governance, workflows, and standards.
Drive continuous improvement initiatives across people, process, and platform to improve cycle time, quality, transparency, and stakeholder experience.
Develop and track key performance indicators, metrics, and reporting to assess operational health, throughput, compliance, and service performance.
Oversee intake, routing, prioritization, tracking, and archival of promotional materials through the review process.
Build and scale marketing operations capabilities that support current business needs and future organizational growth.
Lead, coach, and develop a team of five FTEs and two contractors providing coordinator services and operational support.
Establish clear roles, service expectations, and development priorities to ensure high-quality execution and strong partnership with the business.
Partner closely with Commercial, Legal, Regulatory, Medical, Compliance, and other stakeholders to drive role clarity, alignment, and effective decision-making.
Recommend and implement strategies that reduce barriers, streamline workflows, and support timely response to market needs while maintaining compliance.
Support launch planning and execution by owning marketing operations timelines, processes, and readiness activities related to promotional materials.
Establish and manage relationships with external agencies and vendors involved in the review committee process; drive best practices, performance, and cost efficiency.
Oversee processes and systems supporting distribution of promotional materials to the field, including inventory tracking, monitoring, and management.
Lead through change effectively, creating clarity, engagement, and accountability in a dynamic environment.

Knowledge and Skills:

Significant experience in marketing operations, commercial operations, promotional review, or related functions within the biopharmaceutical, pharmaceutical, or healthcare industry
Demonstrated experience leading teams and operational service models in a complex, matrixed environment
Deep understanding of promotional material review processes and cross-functional review committee operations in a regulated environment
Experience building, implementing, and improving SOP-driven processes, workflows, and governance models
Proven ability to lead continuous improvement and change management initiatives across people, process, and technology
Strong experience developing metrics, dashboards, and reporting to drive operational performance and decision-making
Excellent collaboration, communication, and stakeholder management skills

Education and Experience:

Bachelor's degree in business, marketing or management, or relevant discipline
Typically requires 8-10 years related experience in the Pharmaceutical industry and 3 years of supervisory/management experience, or the equivalent combination of education and experience

At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.

Pay Range:

$180,000 - $270,000

Job Description

This leader will operationalize and continuously improve the review committee SOP, strengthen review committee practices across the organization, and drive measurable improvement across people, process, and platform. The role will also oversee coordinator services, including a team of five FTEs, and serve a key partner to Commercial, Legal, Regulatory, Medical, Compliance, and external agencies.

Key Duties and Responsibilities:

Lead the end-to-end operational model for promotional material review, approval, production, distribution, and lifecycle management across all U.S. business units.
Operationalize, maintain, and enhance the review committee SOP, governance, workflows, and standards.
Drive continuous improvement initiatives across people, process, and platform to improve cycle time, quality, transparency, and stakeholder experience.
Develop and track key performance indicators, metrics, and reporting to assess operational health, throughput, compliance, and service performance.
Oversee intake, routing, prioritization, tracking, and archival of promotional materials through the review process.
Build and scale marketing operations capabilities that support current business needs and future organizational growth.
Lead, coach, and develop a team of five FTEs and two contractors providing coordinator services and operational support.
Establish clear roles, service expectations, and development priorities to ensure high-quality execution and strong partnership with the business.
Partner closely with Commercial, Legal, Regulatory, Medical, Compliance, and other stakeholders to drive role clarity, alignment, and effective decision-making.
Recommend and implement strategies that reduce barriers, streamline workflows, and support timely response to market needs while maintaining compliance.
Support launch planning and execution by owning marketing operations timelines, processes, and readiness activities related to promotional materials.
Establish and manage relationships with external agencies and vendors involved in the review committee process; drive best practices, performance, and cost efficiency.
Oversee processes and systems supporting distribution of promotional materials to the field, including inventory tracking, monitoring, and management.
Lead through change effectively, creating clarity, engagement, and accountability in a dynamic environment.

Knowledge and Skills:

Significant experience in marketing operations, commercial operations, promotional review, or related functions within the biopharmaceutical, pharmaceutical, or healthcare industry
Demonstrated experience leading teams and operational service models in a complex, matrixed environment
Deep understanding of promotional material review processes and cross-functional review committee operations in a regulated environment
Experience building, implementing, and improving SOP-driven processes, workflows, and governance models
Proven ability to lead continuous improvement and change management initiatives across people, process, and technology
Strong experience developing metrics, dashboards, and reporting to drive operational performance and decision-making
Excellent collaboration, communication, and stakeholder management skills

Education and Experience:

Bachelor's degree in business, marketing or management, or relevant discipline
Typically requires 8-10 years related experience in the Pharmaceutical industry and 3 years of supervisory/management experience, or the equivalent combination of education and experience

Pay Range:

$180,000 - $270,000

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status: