Director, Lab Technology & IT Strategy

CBRE Group, Inc.; Mountain View (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

CBRE Group, Inc. seeks a Director of Technology Support Services and Lab Strategy to lead end-user IT across offices and laboratories, shaping the roadmap for lab endpoint security and automation.

You will drive ITSM excellence, align IT, Facilities, and EH&S, and manage budgets and vendors in a high-impact role. The role requires 8+ years in IT leadership, strong lab/R&D IT experience, and formal security knowledge to support regulated environments.

Qualifications

• 8+ years in progressive IT leadership, including 3+ years managing specialized lab/R&D IT environments alongside standard Enterprise IT support.
• Domain expertise integrating scientific instruments, OT devices, and telemetry with enterprise networks and cloud infrastructure.
• Technical toolkit includes ITSM platforms (ServiceNow, Jira), endpoint management (Jamf, Intune, MECM), and security frameworks for OT/lab systems.
• Cross-functional leadership: manage vendors, balance complex Opex/Capex budgets, and navigate IT/Facilities/EH&S relationships.
• Strong communication to non-technical partners and ability to drive change across departments.
• Education: B.S. in CS/IT/Engineering; ITIL v4, PMP, CISSP are strong plus.
• Applicants must be authorized to work in the United States without visa sponsorship now or in the future.

Responsibilities

• Lab Infrastructure & Digital Strategy: develop roadmaps and integrate LIMS, IoT telemetry, lab automation into enterprise networks.
• Instrument Security & Compliance: design security for air-gapped systems and OT with GLP/GMP, ISO 27001, and NIST alignment.
• Cross-Functional Alignment: ensure uptime and high-speed network access for critical lab spaces by coordinating IT, Facilities, and EH&S.
• TSS & Service Delivery Management: oversee desktop support, field services, and service desk across office and lab environments.
• ITSM Excellence: drive ITIL-aligned operations and track MTTR, CSAT, First Contact Resolution to raise service levels.
• Leadership & Financial Management: hire, coach, and retain teams; manage Opex/Capex budgets and vendor contracts.

Skills

IT leadership

Lab IT integration

ITSM (ServiceNow/Jira)

Endpoint management (Jamf/Intune/MECM)

Security for OT/lab

Vendor & budget mgmt

Stakeholder comms

Education

Bachelor's in CS/IT/Engineering

Master’s/MBA preferred

Tools

ServiceNow

Jira

Jamf

Intune

MECM

ISO 27001

Job description

CBRE Group, Inc. seeks a Director of Technology Support Services and Lab Strategy to lead end-user IT across offices and laboratories, shaping the roadmap for lab endpoint security and automation.

You will drive ITSM excellence, align IT, Facilities, and EH&S, and manage budgets and vendors in a high-impact role. The role requires 8+ years in IT leadership, strong lab/R&D IT experience, and formal security knowledge to support regulated environments.