Director, Lab Services & Client Alliances

CBRE; Indianapolis (IN); On-site; USD 120,000 - 180,000; Full time

Job summary

CBRE LIS Director position in the United States requires leadership in developing people, processes, and solutions for life sciences lab operations. You will supervise staff, manage daily activities, and oversee budgets and technology to drive service delivery.

This role demands cross-functional collaboration and strategic client relations across critical environments. Ideal candidates bring 8–12 years of relevant experience, strong staff development skills, and advanced MS Office proficiency,

Qualifications

• Bachelor's Degree preferred with 8-12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products.
• Sophisticated math skills and financial calculations.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Serve an account-level representative. This includes managing key performance indicators, vendor relationships, and compliance requirements.
• Oversee account-based issues. This includes management strategy, client relations, etc.
• Support the development and administration of the budget. Review and approve all expenditures for tools, equipment, supplies, etc.
• Optimize the use of technology infrastructure to support service delivery and strategy. Identify, test, and implement 'leading edge' technology.
• Point of contact for all contractor specifications, problems, issues, performance, and administration.
• Engage with the client management and end-users regularly to ensure open communication.
• Maintains an understanding of the ongoing needs of end-users at each client site and communicates the business needs to executive management.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

Job description

CBRE LIS Director position in the United States requires leadership in developing people, processes, and solutions for life sciences lab operations. You will supervise staff, manage daily activities, and oversee budgets and technology to drive service delivery.

This role demands cross-functional collaboration and strategic client relations across critical environments. Ideal candidates bring 8–12 years of relevant experience, strong staff development skills, and advanced MS Office proficiency,