Director, IT Process Management & Change

Wesco; Chicago (IL); Remote; USD 140,000 - 244,000; Full time

Job summary

Wesco seeks a Director - Process Management to lead the core business technology program portfolio and guide IT-business partnerships from engagement through delivery and transition.

You will direct M&A activities, WAB walkthroughs, and digital product adoption while ensuring governance, risk, and execution are aligned with strategic outcomes. Strong leadership, communication, and stakeholder management are essential.

Qualifications

• Bachelor's Degree in Information Technology, Business Administration, or related field.
• Master's Degree in Information Technology, Business Administration, Computer Science, Management Information Systems or related field preferred.
• 10 years’ experience in IT program management, portfolio management, business engagement, process management, digital transformation, or technology enabled business operations.
• 3 years’ experience leading complex, cross‑functional programmes or portfolios in a matrixed organization.
• 3 years’ experience partnering directly with senior business and IT leadership on strategy, governance, risk management and execution.
• Strong Programme and Portfolio Management capabilities including planning, governance, prioritisation, risk management, dependency management, and execution oversight.
• Excellent communication, facilitation and stakeholder engagement skills.
• Strong business partnership and relationship management skills.
• Exceptional interpersonal skills, enabling alignment with partners and ability to navigate conflict constructively.

Responsibilities

• Manage the core business portfolio of technology programs and strategic business initiatives, establishing priorities, dependencies, risks, and success measures in partnership with business and IT leadership.
• Serve as an adviser to core business leaders on technology‑related initiatives, helping them understand IT processes, governance requirements, intake procedures, prioritisation processes, and delivery expectations.
• Partner with business stakeholders to translate opportunities, concerns, and operational needs into actionable technology requests and aligned business outcomes.
• Coordinate activities across business teams, IT organisations, vendors, and external partners to ensure successful execution of programmes and initiatives.
• Provide program management support for M&A activities impacting core business, coordinating business readiness, stakeholder engagement, communication planning, issue management, and integration activities.
• Drive resolution of complex cross‑functional issues by identifying root causes, evaluating alternatives, facilitating stakeholder alignment, removing barriers, and escalating risks when necessary.
• Support IT Digital WAB processes, ensuring business requirements, decisions, impacts, risks, ownership, and follow‑up actions are clearly documented and understood by all stakeholders.
• Provide hands‑on guidance and organisational change support for Digital Products, helping business teams understand capabilities, adoption expectations, business value, and operational impacts.
• Provide concise and actionable status updates to senior leadership regarding programme progress, risks, dependencies, decisions, and business impacts.
• Promote continuous improvement, accountability, business engagement, and repeatable operating practices across the core business technology portfolio.
• Monitors the project/program from initiation through delivery, interfacing with both internal and external customers and cross‑functional teams, including product and project leaders.
• Define Risk Registers for all projects/programs and respond proactively to escalated issues that may impede customer satisfaction, project delivery and coordinates solutions.
• Routinely reports programme status to executive team and functional leadership.

Skills

Communication

Stakeholder management

Leadership

Problem solving

Change management

LEAN/Six Sigma

Travel flexibility

Education

Bachelor's Degree in Information Technology, Business Administration, or related field

Master's Degree in Information Technology, Business Administration, Computer Science, MIS or related field preferred

Job description

Wesco seeks a Director - Process Management to lead the core business technology program portfolio and guide IT-business partnerships from engagement through delivery and transition.

You will direct M&A activities, WAB walkthroughs, and digital product adoption while ensuring governance, risk, and execution are aligned with strategic outcomes. Strong leadership, communication, and stakeholder management are essential.