Director, Process Optimization — Enterprise Change Leader

W. R. Berkley Corporation; Chicago (IL); On-site; USD 138,000 - 197,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account

Health Savings Account

Health Reimbursement Arrangement

Short & Long Term Disability

401(k)/Profit Sharing/Employee Stock_P

Life/AD&D/Travel Insurance

Employee Assistance Program

Paid Time Off

Wellness program

Education and exams

Tuition assistance

Job summary

W. R. Berkley Corporation in Jacksonville, FL, seeks a Director of Process Optimization to design and stand up an enterprise service center, translating strategy into operating models and a practical roadmap. You will partner with business stakeholders to deliver change across layers of the organization.

The role demands 7–10 years in strategy/ops, strong leadership, and experience driving large transformation programs with 25–75% travel. A PMP or Lean Six Sigma certification is preferred.

Qualifications

• 7–10 years of strategy and operations consulting or other relevant industry experience.
• 5 years of experience leading projects that include both analytical and technical components combined with change management and communications management in highly complex and matrix environments.
• Experience working with and managing organizational change and/or Target Operating Model transformational projects in a large enterprise environment.
• Expertise in process optimization fundamentals and in creating and maintaining detailed project plans and schedules in a Lean Six Sigma or Agile/Waterfall environment.
• Strong leadership capabilities with the ability to influence staff and management of internal and external IT partners.
• Able to travel 25–75%.
• Lean Six Sigma qualification preferred.
• PMP Certification preferred.

Responsibilities

• Invest significant time in maturing processes of solution delivery, reporting, and business relationship management to enable repeatable success and drive adoption and implementation of global standards and processes.
• Perform strategic business analyses and act as a liaison between the leadership team and key stakeholders.
• Manage tasks and responsibilities associated with planning, directing, coordinating, and supporting specific high-impact projects and initiatives that support the overall strategic plan of the business from initiation through delivery.
• Support critical relationships with internal and external business partners.
• Apply expert knowledge of core technology and/or functional areas to coordinate program design and launch within schedule, scope, budget, and quality constraints.
• Construct business cases and cost/benefit analyses for larger enterprise initiatives.
• Report statuses and manage communications and escalations related to all Process Optimization-led initiatives.
• Facilitate senior management meetings and committees, including managing agendas and the collection, compilation, and distribution of management materials as needed.
• Provide leadership, direction, and assistance in direct support of the team lead and other executive team members, as needed.
• Partner with various players and stakeholders across WRBC to develop recommendations and advise WRBC management on high-priority, high-impact decisions.

Skills

Strategy & ops consulting

Leadership

Change management

Stakeholder management

Education

Bachelor's degree or higher in Business, IT, or related field

Job description

W. R. Berkley Corporation in Jacksonville, FL, seeks a Director of Process Optimization to design and stand up an enterprise service center, translating strategy into operating models and a practical roadmap. You will partner with business stakeholders to deliver change across layers of the organization.

The role demands 7–10 years in strategy/ops, strong leadership, and experience driving large transformation programs with 25–75% travel. A PMP or Lean Six Sigma certification is preferred.